Arun Sachdev

Arun Sachdev Email and Phone Number

Digital campaigns, operational support, Customer service, Team handling @ spocto - A Yubi Company
bombay, maharashtra, india
Arun Sachdev's Location
Ulhasnagar, Maharashtra, India, India
Arun Sachdev's Contact Details

Arun Sachdev personal email

About Arun Sachdev

13 years of work experience in customer service, Sales, Retention, operations, Digital campaigns, Store operations, CRM, Team Handling, Grievance

Arun Sachdev's Current Company Details
spocto - A Yubi Company

Spocto - A Yubi Company

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Digital campaigns, operational support, Customer service, Team handling
bombay, maharashtra, india
Website:
spocto.com
Employees:
32
Arun Sachdev Work Experience Details
  • Spocto - A Yubi Company
    Senior Digital Campaign Specialist
    Spocto - A Yubi Company May 2023 - Present
    Goregaon, Maharashtra, India
    Digital collections of all banks and financial institutions
  • Reliance Jio Infocom Limited
    Digital Campaigns Analyst
    Reliance Jio Infocom Limited
    Navi Mumbai
  • Reliance Jio Infocom Limited
    Process Analyst
    Reliance Jio Infocom Limited Jan 2017 - Apr 2024
    Navi Mumbai
    • Updating new articles and outages in the KM Portal which is been received by States from pan India.• Facilitates smooth knowledge transfer with in the team via well-documented and updated training materials. Providing direction and guidance to the team on a day-to-day basis. Responsible for managing attrition and absenteeism in the team.• To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of… Show more • Updating new articles and outages in the KM Portal which is been received by States from pan India.• Facilitates smooth knowledge transfer with in the team via well-documented and updated training materials. Providing direction and guidance to the team on a day-to-day basis. Responsible for managing attrition and absenteeism in the team.• To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the contact center.• KPI monitoring for Calls, Requests/Complaints, Jio Phone, handling team.• DND complaints handling for Jio Pan India, Analyze and investigations. • Marking email and raising Tickets to the specific heads all over India through HPSM Portal.• Looking after customer escalations in CRM, Emails and calls.• Dashboard monitoring to avoid call flow and to avoid complaints regarding any issues with Jio.• Taking care of Voluntary churn process making reports on Sr’s which get closed as per Tat following with states.• Digital campaigns creations Clever Tap, push notifications, Madme & Jio Push. Show less
  • Bharti Airtel
    Store Manager
    Bharti Airtel Jan 2015 - Jan 2017
    Mumbai Area, India
  • Orange Business Services
    Customer Relationship Executive
    Orange Business Services Dec 2012 - Oct 2014
    Vashi
  • Idea Celular Ltd
    Customer Relationship Executive
    Idea Celular Ltd Mar 2011 - Nov 2012
    Almost 2 years of work experience with idea cellular ltd. as a customer relationship executive, Retention & Business development.

Arun Sachdev Skills

Telecommunications Team Management Customer Service Customer Satisfaction Call Center Crm Business Development Account Management Sales New Business Development Negotiation Team Leadership

Arun Sachdev Education Details

  • Smt Chandibai Himathmal Mansukhani College Post Box No17 Opp Ulhasnagar Railway Station Ulhasnagar Dist Thane 421 003
    Smt Chandibai Himathmal Mansukhani College Post Box No17 Opp Ulhasnagar Railway Station Ulhasnagar Dist Thane 421 003
    Commerce
  • New English High School
    New English High School
  • Ulhasnagar
    Ulhasnagar
    Batchlor Of Commerce

Frequently Asked Questions about Arun Sachdev

What company does Arun Sachdev work for?

Arun Sachdev works for Spocto - A Yubi Company

What is Arun Sachdev's role at the current company?

Arun Sachdev's current role is Digital campaigns, operational support, Customer service, Team handling.

What is Arun Sachdev's email address?

Arun Sachdev's email address is ar****@****ail.com

What schools did Arun Sachdev attend?

Arun Sachdev attended Smt Chandibai Himathmal Mansukhani College Post Box No17 Opp Ulhasnagar Railway Station Ulhasnagar Dist Thane 421 003, New English High School, Ulhasnagar.

What are some of Arun Sachdev's interests?

Arun Sachdev has interest in Listening Music, Reading Books And Watching Movies.

What skills is Arun Sachdev known for?

Arun Sachdev has skills like Telecommunications, Team Management, Customer Service, Customer Satisfaction, Call Center, Crm, Business Development, Account Management, Sales, New Business Development, Negotiation, Team Leadership.

Who are Arun Sachdev's colleagues?

Arun Sachdev's colleagues are Pranjal Mayekar, Divya Bhangale, Janu Ray, Nambi Narayan Chettiar, Rajkumari Gupta, Rakhi Marothiya, Samjhana Dhungana.

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