Digital collections of all banks and financial institutions

• Updating new articles and outages in the KM Portal which is been received by States from pan India.• Facilitates smooth knowledge transfer with in the team via well-documented and updated training materials. Providing direction and guidance to the team on a day-to-day basis. Responsible for managing attrition and absenteeism in the team.• To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of… Show more • Updating new articles and outages in the KM Portal which is been received by States from pan India.• Facilitates smooth knowledge transfer with in the team via well-documented and updated training materials. Providing direction and guidance to the team on a day-to-day basis. Responsible for managing attrition and absenteeism in the team.• To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the contact center.• KPI monitoring for Calls, Requests/Complaints, Jio Phone, handling team.• DND complaints handling for Jio Pan India, Analyze and investigations. • Marking email and raising Tickets to the specific heads all over India through HPSM Portal.• Looking after customer escalations in CRM, Emails and calls.• Dashboard monitoring to avoid call flow and to avoid complaints regarding any issues with Jio.• Taking care of Voluntary churn process making reports on Sr’s which get closed as per Tat following with states.• Digital campaigns creations Clever Tap, push notifications, Madme & Jio Push. Show less

Almost 2 years of work experience with idea cellular ltd. as a customer relationship executive, Retention & Business development.