Arun Singh Thakur Email and Phone Number

•Managing Global NOC Operation, handling team in Dallas (US), Monterrey (Mexico) and Bangalore (India) as primary NOC and Data Center Operation.•Handling and managing team of 40 members globally being single point of contact for 1st level escalation.•Process owner for GNOC SOPs, Audits internal practice to ensure complete compliance with applicable laws and regulations.•Prepare and review daily report for all team member for performance measurement as part of Quarterly and fiscal review.•Monitors performance against client-defined factors that are critical to quality. Gives ongoing performance feedback and complete annual performance appraisals for all staff.•Effective Vendor Management – Escalations and Building Relationship, conduct meeting with team and vendor manager to discuss grievance impacting SLA•Phase by phase update to entire team until go live.•Provide training to new joiners and groom them in daily operations.•Prepare shift roaster, shift allowance report, RCA report, employee daily report.

Was handling Wireless customer as well as NOC Operations

This was my first job was a field engineer giving all type of network, hardware support , Was directly interacting with the clients.