I have over 5 years of experience working in client support. Currently, I work as Celtrino’s Client Support Engineer, Manage all client's issues and if required escalate it to required departments., Analyze client issues and develop necessary actions and ensure optimal levels of client satisfaction to provide appropriate. and Monitor all assign cases for customer support and update all activities on company tracking system..Previously, I was Client Support Specialist at Sutherland, where I respond to client queries in a timely and accurate way via phone email or chat. Working with a sales team to create better methods to address my client's complaints and Respond to and resolve complex client issues through incident recognition research and escalation and follow up. Competencies: Networking · Microsoft Office · Computerized System Validation (CSV) · Electronic Data Interchange (EDI) · Client Relations · Customer Relationship Management (CRM) · Client-focused · Customer Experience.