Exide Life Insurance Company Limited: Oct 2016 to Present Managed and administrated CABR & Banc assurance channel’s end to end learning & development processes including working with sales team, business leaders and managers to identify training needs and trends with the business. Induction for internal staffs, refresher training for external partners, business activities and driving initiatives.  Implementation of Training Planned vs. Actual, Timeliness of MIS Submission on… Show more Exide Life Insurance Company Limited: Oct 2016 to Present Managed and administrated CABR & Banc assurance channel’s end to end learning & development processes including working with sales team, business leaders and managers to identify training needs and trends with the business. Induction for internal staffs, refresher training for external partners, business activities and driving initiatives.  Implementation of Training Planned vs. Actual, Timeliness of MIS Submission on Training NHT, Quality Decks, Dashboards. Complete Design and execute training calendar in consultation with stakeholders & ZTM. Create, capture and maintain MIS. Generating various reports about various training activities. Initiatives for smart way knowledge sharing – “Swachh Advice” (Designing the image with products features & benefits). Content development & scripts development on the sales process to boost up the sales process and enhance the business acquisition. Show less

SBI Life Insurance Company Limited: April 2016 to September 2016 Identifying Training needs of the sales staff by having discussion with Divisional Manager and Area Managers. And delivering interventions as per need base. Organizing the Training programs at branches (Cluster), State Bank Learning centers for Bank Employees based on the HO initiatives. Supporting sales team through active participation in joint field calls. Design and execute training calendar in… Show more SBI Life Insurance Company Limited: April 2016 to September 2016 Identifying Training needs of the sales staff by having discussion with Divisional Manager and Area Managers. And delivering interventions as per need base. Organizing the Training programs at branches (Cluster), State Bank Learning centers for Bank Employees based on the HO initiatives. Supporting sales team through active participation in joint field calls. Design and execute training calendar in consultation with stakeholders & RTM.  Create, capture and maintain MIS. Generating various reports about various training activities and its effect on the performance. My Initiative – “Swachh Advice Day”, Supporting to knowledge up gradation, enhancing sales team support and to activate the inactive branches, which was well received by division heads. Show less

Reliance Life Insurance Company Limited: Identifying Training needs of the sales staff by having discussion with stake holders. And delivering interventions as per need base. Ladder-I, 4 days Induction programs for newly joined front line sales team and Ladder – II, An advanced Selling Skill workshop for senior relationship managers. Contribution to content development as part of the company initiative. Supporting sales team through active participation in joint field… Show more Reliance Life Insurance Company Limited: Identifying Training needs of the sales staff by having discussion with stake holders. And delivering interventions as per need base. Ladder-I, 4 days Induction programs for newly joined front line sales team and Ladder – II, An advanced Selling Skill workshop for senior relationship managers. Contribution to content development as part of the company initiative. Supporting sales team through active participation in joint field calls. Complete Training Need Analysis, Design, Develop and Delivery are my strengths. Undertake all such activities for the effective implementation of training strategies. Design and execute training calendar in consultation with stakeholders & RTM. Create, capture and maintain MIS. Generating various reports about various training activities and its effect on the performance. My initiatives:i. Developed a unique design on whatsApp “SWACHH FORMS” to ensure 100% FTR which was well received & appreciated by HO.ii. Handholding of bottom FLS & ensuring business productivity.iii. As an additional responsibility have rendered my services to call-center – Telecallers.iv. Prepared single pagers on products & processes.v. Attended 2(two) TTT’s and Completed AMFI for self development. Show less

 Training and developing the Call Centre and offering service delivery to meet the needs of customers. Managing the daily Training and operations of the Call Centre to ensure service delivery standards are met and maintained in line with company defined objectives. Implementation of Training Planned vs. Actual, Timeliness of Miss Submission on Training NHT, Quality Decks, Dashboards. Outcomes of internal audits (QA: ATA (i e Audit the Auditor), Trainer TTT i.e. Train the… Show more  Training and developing the Call Centre and offering service delivery to meet the needs of customers. Managing the daily Training and operations of the Call Centre to ensure service delivery standards are met and maintained in line with company defined objectives. Implementation of Training Planned vs. Actual, Timeliness of Miss Submission on Training NHT, Quality Decks, Dashboards. Outcomes of internal audits (QA: ATA (i e Audit the Auditor), Trainer TTT i.e. Train the Trainer). Assistance in Refresher Trainings Conducted. Assistance in TNI referred by Quality to Training & Ops Team. Implementation of the Refresher Training Pre Post Analysis for Betterment of process Identify business opportunities and trends for end-to-end consulting solutions specifically within the service industry. This includes Lead generation and identification of new opportunities with existing, former and new clients, and strategic partners, in defined verticals. Partner with internal delivery engagement managers to develop & present proposals that convey business needs, project approach, & client benefits. This includes Planning revenue targets and ensuring on-track achievement with a focus on margin protection Develop the sales team in terms of an advisor, Sales Executives and get the business done with the advisers. Motivating the sales team with proper presentations, Promotional activities for lead generation, recruitment, and training. Business Development, Project Management Life cycle – sourcing the clients, estimation, quoting, execution. Ensuring customer complaints are considered and resolved as per Customer Service guidelines. Liaise with marketing departments regarding launch of new products/services. Manage the impact of new products and services on levels of customer service Show less