• Worked with stakeholders to determine implementation and integration of system-oriented projects. • Analyzed security logs to determine and alleviate network threats. • Administering Windows server networks, domain, roles and services. • Active directory, group policy management, DNS and DHCP. • Exchange server and Office 365. • Monitoring and managing all installed systems and infrastructure. • Server Administration, Active Directory, WSUS, File Server, Group policy management and Configuration. • Managing various Backup solutions, Antivirus and Antispam. • Create reports and documentation outlining findings and solutions. • VMWare and Hyper-V configurations. • Domain account creation, share folder creation and assigning. • Perform operating system software updates, upgrades and patches, appropriate permission to users. • Monitor server event logs, performance logs, growth of data on the network, and check the status of nightly server backups. • Remote troubleshooting and patch management using RMM tools. • Specialized in providing comprehensive support for cloud infrastructure and services, with expertise in both Microsoft Azure and Amazon Web Services (AWS). • Experienced in automating tasks and scripting using tools like PowerShell for improved efficiency and streamlined processes. • Patching of server OS using WSUS. • One Drive and SharePoint Management. • Configuration of Dell compellent SAN, NAS, DAS storages. • Experience with managing, updating and reporting via knowledge base and ticket reporting system. • Configure and manage User, Group, Permission, Resource Pool on VMware Virtual Center • Management in administering and configuring mobile devices for enterprise users via Office365, Intune stand alone, Hybrid and azure Active directory environments. • Provide support to the clients in administering deployment of policies (configuration and compliance) to company owned/user owned mobile devices.

● Implementation of monitoring tools, event monitoring, diagnostic analysis, performance optimization routines and top-tier support for resolving support issues. ● Remote Monitoring the client web application and servers report any issues related to it. ● Maintaining scheduled DB backups daily and weekly. ● Provide Active Directory and DNS support based upon requests and issues. ● Works closely with the application developers and Operations to ensure reliable support. ● Investigate application response time issues.● Provide solutions for performance improvements. ● Maintaining weekly client meeting and discussing the critical incidents and solutions.

Installed hardware, applications, maintains LAN / WAN / Wireless networks, support remote access users. ● Windows 2008/2012 Cluster Administration. ● Supported Dell, HP, and Cisco hardware ● Setup the servers as per the customer requirement ● Created and Administered LAN accounts of the Users ● created and administered Various shared resources e.g. Distribution Lists, Directories ● Working Knowledge of ticketing system for Incident Management ● Provide Active Directory and DNS support based upon requests and issues. ● Working with customers/employees to identify computer problems and advising on the solution. ● Ensured network connectivity, server health and WSUS functionality. ● Administration of security devices such as firewalls, and consulting on general security measures.

HP Certified service engineer for desktop, laptops and servers. Providing online and on-site support to users. Informing the HP users about precaution measures for some of the frequently arising system concerns. Develop an understanding of the user environment and maintain technical knowledge. Follow-up with clients to ensure resolution is complete and timely. Support desktops, laptops, workstation and servers. Implementing & maintaining of servers (HP Servers). Installed hardware, applications, maintains LAN / WAN / Wireless networks, support remote access users. Installation and configuration of Windows 2003/2008 and Linux servers. Provide Active Directory and DNS support based upon requests and issues. Work with others to research and implement solutions.