• Led and scaled the 140+ member Professional Services team comprising of Security Consultants, Technical Project Managers and Architects, mentoring leaders and driving training & development.• Drove platform product adoption and streamlined services fulfilment across new SMBs through Fortune 500 clients.• Collaborated with Sales & Products leadership to optimize services budget, accelerating new logo bookings and OPEX management.• Operationalised global services & support strategy, fostering revenue growth and cross-functional alignment.• Led 200+ cross-functional team as M&A services business lead, orchestrating seamless customer contract & services migration bringing in incermental ARR.• Championed process refinement and quality improvement, collaborating effectively with peers from various Customer Success, Support Services, Product Enablement & Operations.

* Revitalized the 100+ member Service Delivery Americas org to fulfill all one-time and attached monthly recurring services, catering to Media, Commerce, FinServ and Hi-Tech customers.* Ensured operational excellence by consistently driving 65%+ bill-ability and 75%+ utilization across Americas.* Drove DevOps adoption in Global Services, optimizing cloud adoption & automating config creation/deployment for customers consuming OpenAPIs.* Streamlined new customer onboarding and integration process achieving streamlined basic product implementation in less than 24 hours.* Crafted recurring basic and premium services offerings in collaboration with Products & Engineering for all tiers of customers.* Partnered with Products as Services SME steering the development of Partner and Reseller catalog and workflows.* Fostered sustained growth of the Costa Rica Center of Excellence with robust performance management and dynamic leadership development initiatives.

• Recruited and mentored Practice Managers and Sr. Managers, fostering a robust team of adept leaders.• Spearheaded the growth of India delivery hub, skilfully leading implementation specialists, project managers, and line managers for the Americas region.• Led the implementation of CSAT surveys and implementation closure calls in collaboration with the CX team, contributing to enhanced client satisfaction.• Played a key role in the innovation and launch recurring Professional Services offerings, solidifying the role as a Services partner.

• Transformed New Hire Onboarding and training programs across services & support roles, accelerating architect productivity within a remarkable 3 months.• Led a high-calibre team of 20 Solutions Architects, with dedicated emphasis on product enablement and flawless implementation.• Initiated and executed knowledge management initiatives to elevate the team's expertise and performance.