US HR Assistant Reviewing, tracking, and documenting compliance with mandatory and non-mandatory training, continuing education, and work assessments along with safety training, anti-harassment training, professional licensure, and aptitude exams and certifications. Administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development. Handling of employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff. Attending & participating in employee disciplinary meetings, terminations, & investigations. Maintaining compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. Investigate EEO complaints & manage the complaint resolution process. Maintaining an internal system for investigating complaints of discriminatory harassment by applicants & employees. Reviewing documentation from exit interviews to ascertain whether discrimination was a factor, and apprising EEO Officer of any such case for all W2 employees. Responsible for affirmative action plans (AAP) in consultation with Legal Counsel and Human Resources Director, to include analyzing employment data of applicants, new hires, promotions, transfers, and terminations.

ExperienceSr. HR Generalist/Team Lead:  Developed a wealth of knowledge of legal compliances/records management, HRoperations and functions and expertise in conflicts of interest and ethical codes andresolution. Supported managers in solving people-related business problems by understandinglocal issues, considering possible alternatives, and taking action quickly efficiently. Interact with partners, associates attorneys, paralegals, both professionally andassertively on a variety of administrative functions. Responsible for employee relations, including negotiations, promotions, demotions,terminations, coaching, and conflict resolution. Employment verifications. Coach leads and other departments on complex employee relations issues, providingguidance on conversations with employees, the employee relations process. Drafting and implementation of Human Resource Policy and Employee handbook whichis helpful in Implementation and enforcement of HR policies and procedures toimprove the overall operation including efficiency and effectiveness of theOrganization. Management and team leading: Organizing team meets, induction and training new teammembers. Induction and orientation of new employees and training them on the policiesof company including Compliance. Preparation of Employment letter/Insurance Coverage, Appreciation, Promotion, Vendor,Retention, Warning letters etc. Employee Grievance Handling and administered substance abuse programs. Effectively maintains working relationships with outside vendors, including agencies,brokers, background check companies. Recruitment and Selection: Finding the suitable match for a particular position throughportals, references, campus placement- according to the availability and experience of thecandidate, interviewing the candidate, salary and benefits negotiation. Organizing Background check and Drug test through different portals.

Designation: Technical Recruiter Taking interviews of US based people, short-listing the candidate as per the recruitment and fixing appointment with the Recruiter. Formulating the HR policies and initiating its successful implementation.  Carrying out end to end Recruitment, which includes sourcing and screening of candidates, lining them up for technical interview and negotiating with them for salary.  Taking care of the joining and exit formalities. Maintaining the Personnel Files and records. Monitoring the leave and attendance of the employees and managing the Payroll.  Managing the Performance and the appraisals of the employees.  Building Vavia into a fun and desired place to work.

 Responsible for recruitment of entry and middle levels. Salary Negotiation, market survey and setting Benchmarking. Manpower projection, planning, sourcing & Budgeting. Handling recruitment team & sourcing partners. Responsible for issuing offer letters, contract letters & Appointment Letters. Responsible for Orientation, Induction and HR documentations. Responsible for Back Ground Verification by internal sources. Employee Engagement, relations & counseling for the employees. Handling HR issues, Discipline & Grievances cases. Employees Database Mgt, HRMIS and other periodical reports for Mgt Review. Exit & relieving formalities. Handled all types of grievances from the employees and sort them to the best interest of the employees. Retention Management- Providing personal and professional counseling to the employees. Responsible for Employee Relations and Retentions. Employee Interactions/ Counseling/Termination. Coordinating with training team. Identified & developed new vendors for sourcing of manpower. Preparing monthly MIS.

Quality Analyst Regular call audits of advisors and gave regular feedback to them. Took training sessions for imparting and upgrading the product knowledge with special focus on area of improvement. Took sessions on ‘Soft Skill’. Train people on Phonetics and Intonation. Responsible for identifying, planning and executing needs for training, performance, while locating and recommending available resources to attain organizations objectives and enhance employee development. Prepared short term training schedules utilizing a database for scheduling and tracking progress of participants to ensure that the learning objectives are being met while checking for compliance and completion of all requirements for assigned personnel. Recognized for designing a challenging training program resulting in team members achieving higher proficiency ratings during periodic skills testing, evaluations and promotion scores. Execute training programs to provide required support resources; ensuring for proper personnel, equipments.