Arun Yadav Email and Phone Number
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19+ years' of experience in service delivery, operation management. Effectively managed staff including recruitment, mentoring, training, objective setting, and performance assessment, managing end to end skill set operations in line with contact center operation, MIS Operation, Data Management, capacity planning, process and business excellence management, Change Management, leadership, facilitation, situational aware, conflict resolution, empowerment and increasing transparency.Working as Director with LTIMindtree Ltd, handling portfolio of 500+ heads, including Project Managers, operation manager, technical leads and Support engineer. Managing project for Microsoft Azure Application Services. Work span includes, client relationship, revenue management, business development, team building, proven ability to lead technical projects from concept through completion, experience managing technical support and customer service staff, ITIL4 foundation certified.Worked as Project Manager with Wipro Ltd with Wipro IMG, managed team to handle mid to large scale project for network Infrastructure setup across the globe for Wipro LTD. Good knowledge in delivery of MPLS, SSL VPN, C2S, & VOIP backbone network setup projects, managed multiple projects with budgets around $300 million.Managed Microsoft Support Services with team of engineers and Technical lead to support Microsoft O365 services for Concierge, Exchange On-premise, Exchange online, SharePoint , office 365 ,key KRA of client relationship management, revenue management, quality improvement, shift management, schedule adherence, capacity planning, driving process improvement plans, attrition control, grievance management, appraisal, growth planning for employees, absenteeism control and driving quality excellence, Business Development Etc.(Best Manager award winner)Managed incentive and revenue data for 1200+ employees, for incentive worth US$ 400,000 Monthly, managed MIS Operation Shrinkage analysis, process staffing, volume management (Extra Mile Award winner for FY 2018-2019 for successfully handling MIS operation, incentive and revenue)Worked as Asst Manager HR operation-Help desk division for Mphasis Ltd, successfully managed team of 30+ executive and team lead for handling for more than 40,000 Employees throughout the globe for Mphasis Ltd. Summit Award Winner (Dec 2011) for excellent performance Experience in successful handling of End-to-End Business process in BPO Telecom & Electronics sector. (CEO Excellence Award winner from Harman International, Sep 2010)
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DirectorLtimindtree Oct 2024 - PresentPune, Maharashtra, India
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Associate DirectorLtimindtree Nov 2020 - Oct 2024Navi Mumbai, Maharashtra, IndiaManaging team of 500+ heads with 3 Project Managers, 21 Operation manager, 60, technical leads, and 500+ engineer.Managing Azure application services and Azure Networking business for complete North America, EMEA, and APAC region with 24*7 support.Ensuring that all service levels are achieved in line with contracts and customers' expectations are met or exceededDeveloped the training curriculum, aids, and materials to instruct benefit account specialists in client service; helped to… Show more Managing team of 500+ heads with 3 Project Managers, 21 Operation manager, 60, technical leads, and 500+ engineer.Managing Azure application services and Azure Networking business for complete North America, EMEA, and APAC region with 24*7 support.Ensuring that all service levels are achieved in line with contracts and customers' expectations are met or exceededDeveloped the training curriculum, aids, and materials to instruct benefit account specialists in client service; helped to promote awareness of roles and responsibilities for every specialist while assisting then to deliver service excellence.Analyzed Client needs and formulated those needs into the project plan then identified issues modification, resolutions to keep work on scheduleForecast potential benefits, problems, and trends to clients and associates to keep team quality goals in world-class initiates.Daily task of Performance management, feedback and employee engagement activity. Show less
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Project Delivery ManagerWipro Digital Operations And Platforms Jun 2012 - Nov 2020Navi Mumbai, Maharashtra, IndiaManaging multiple mid to large scale projects through a formal project management process by driving deliverables to ensure project goals, timelines and budgets are met.Successfully delivered 33+ network infrastructure project in just span of 11 months with revenue of more that $300Project implementation for contact center along with Budgeting, capacity planning for voice & network infrastructure.Collaborating with cross functional team through project lifecycle and communicates… Show more Managing multiple mid to large scale projects through a formal project management process by driving deliverables to ensure project goals, timelines and budgets are met.Successfully delivered 33+ network infrastructure project in just span of 11 months with revenue of more that $300Project implementation for contact center along with Budgeting, capacity planning for voice & network infrastructure.Collaborating with cross functional team through project lifecycle and communicates project status with cross functional team and managementManaged team of service engineer and technical lead, handled end to end support for MS O365 support & office 365 across the globe.Managed monthly incentive payout activity for more than 1200 employees, revenue management, MIS operations.Worked on business improvement plans, business performance excellence, data analysis and presentation and business growth discussion.Managed team, for making call to the customer and administrator for product development and ensuring for increased utilization of the O365 product features, which results in higher sale and revenue generation for MicrosoftProvided end to end support from product installation to all technical troubleshooting regarding the product, understanding of the interdependencies between departments and ensuring smooth inter department engagement and coordinationPlanning quality mechanism for accurate resolution and delivering results to customer, providing root cause analysis, planning and achieving realistic timelines for the project, as client expectation.Managing process utilization, team attendance, roster planning, schedule adherence, capacity planning, PMS discussion and growth plan discussion. Planning team training, case studies & triages for continuous knowledge improvement. Show less -
Assistant ManagerMphasis Ltd Apr 2011 - Jun 2012• Asst. Manager for HR-Help Desk division of Mphasis Ltd with team of 30 Executive, handling queries for more than 40,000 Employees throughout the globe for Mphasis Ltd. Received multiple awards from the HR business partners for timely resolution of Employee Issues. Received Summit award (Dec 2011) for excellent performance and successfully handling the query for all HRBP and employee around the globe.
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Team Leader(Operations)Infosys Bpo Nov 2010 - Apr 2011Pune Area, IndiaSuccessfully managed the team to delivering the AHT of Calls and Cycle Time for E-mails as per the Signed SLA.Maintained average quality for the team 98% as per the defined SLAHandling escalations calls & technical queries of the engineer and the clients. Good knowledge of Telecom domain tool, CSS COSMOSS, One Sieble, etcWeekly client calls and presentation of the weekly dashboard. Preparing various MIS report regarding team and process performance and Adhoc reports as… Show more Successfully managed the team to delivering the AHT of Calls and Cycle Time for E-mails as per the Signed SLA.Maintained average quality for the team 98% as per the defined SLAHandling escalations calls & technical queries of the engineer and the clients. Good knowledge of Telecom domain tool, CSS COSMOSS, One Sieble, etcWeekly client calls and presentation of the weekly dashboard. Preparing various MIS report regarding team and process performance and Adhoc reports as requested by the mangers and the clients.Performing monthly one on one with the team, giving regular feedback to the team.Successful achieved 0% attrition rate for the team.Providing technical training, regular update and on call support to the team.Good working knowledge of SIP phone and preparing report for the voice team.Handling the team roster for more than 120 advisors. Show less -
Team Leader(Operations)Wipro Bpo Dec 2006 - Nov 2010Harman International (Wipro BPO)- Team LeaderResponsible for managing the team to delivering the AHT of Calls and Cycle Time for E-mails as per the Signed SLA.Good working knowledge of CISCO phone for calls and making report from the Cisco tool.Responsible for manning the team for clearing of the invoices on time as per the signed SLA of 2 Days.Handling escalations form vendor or the Buyer for the team in case of any discrepancy of payment of Invoices. Highly… Show more Harman International (Wipro BPO)- Team LeaderResponsible for managing the team to delivering the AHT of Calls and Cycle Time for E-mails as per the Signed SLA.Good working knowledge of CISCO phone for calls and making report from the Cisco tool.Responsible for manning the team for clearing of the invoices on time as per the signed SLA of 2 Days.Handling escalations form vendor or the Buyer for the team in case of any discrepancy of payment of Invoices. Highly responsible to meet the target of 95% quality for the team. Responsible for the collection of data for Tech support and Account payable teams for preparing the Client Dashboard for weekly Presentation. Responsible for providing Technical training to the new jonnies as well as production agents. Weekly reports from the SME in terms of the team performanceDocumenting day-to-day performance tracking report, and any other reports required by the management on ad-hoc basis. One to One session of the team on monthly basis. Daily login logout report of the team. Preparing the roster for the entire floor of 80 employees.Responsible for managing fun activities on the floor for team recreation.British Telecom (Wipro BPO)- Team LeaderInvolved in gathering data from all the team for preparing dashboard and weekly deck for the clients.Involved in preparing in major SOP’s, FMEA & SIPOC and similar process related documents. Responsible for managing the team for closing of the orders on time as per signed SLA without fail.Analyze & prepare reports and presentation and liaison with the higher management.Interacting with the client to understand their feedbacks and implement diverse ways to improve the current process of analysis and the final output.Regular one to one team session, for solving the any issue regarding process or people. Daily login logout report for the teams.Automation of the working tools , e.g. Running Micro in excel etc. Show less
Arun Yadav Education Details
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Electronics & Power
Frequently Asked Questions about Arun Yadav
What company does Arun Yadav work for?
Arun Yadav works for Ltimindtree
What is Arun Yadav's role at the current company?
Arun Yadav's current role is Director - Program and Project Management at LTIMindtree.
What is Arun Yadav's email address?
Arun Yadav's email address is ku****@****ail.com
What is Arun Yadav's direct phone number?
Arun Yadav's direct phone number is +4475773*****
What schools did Arun Yadav attend?
Arun Yadav attended Priyadarshini College Of Engineering And Architecture Nagpur.
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2sourcewiz.co, gmail.com -
Arun Yadav
Delhi, India1beurerindia.com -
Arun Yadav
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Arun Yadav
Talent Acquisition I Human Resources I Engineering Talent Acquisition I Hiring Ex- Globally- Uk I Eu | Uae | Us | Human Resource| Inhouse Recruitment | MbaNew Delhi
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