Arun Kumar R Email and Phone Number

· Being a consultant for implementing CRM & data integration models for the major clients in finance sector, played major roles towards successful implementation of MS Dynamics CRM and related tools with significant number of customizations.· Understanding business process models in terms of customer relationship & engagement activities. Translate the process in to system definition for the developers to implement.· Participated in complete cycle of Requirement Gathering, Analysis, Solution Verifications, Testing, Training, Integration and Deployment of final product.· Involved in preparing integration strategies, by structuring the data models.· Suggested the necessary changes in BPM’s as per the best suitable practice. Which helped to resolve the ambiguity in the execution.· Involved in configuring MS CRM for the customer needs.· Involved in Data migration, Data transformation & analysis activities.Projects HandledHealthcare Core System Implementation using Dynamics 365 for Indian Health Organization, New DelhiLoan Originating System Implementation using Dynamics 365 for Indiabulls, GurgaonLoan Originating System Implementation using Dynamics 365 for Religare, GurgaonDynamics 365 Implementation for ENAM Asset Management, MumbaiDynamics CRM 2016 Implementation for Lakshmi Vilas Bank, ChennaiDynamics CRM 2016 Implementation for Aditya Birla Money Limited, Chennai

As Part of the global project team executing HR Shared Services strategy for Microsoft, works collaboratively with Business Managers to implement operational and governance processes to ensure service accuracy and consistency, to drive effective communication, and to promote process standardization. Understanding of HR Business models (service, Process models). Configure the MS CRM & HR tools based on the needs and changes by owning the research and data analysis for CRM and HR projects. Populates and monitors operational systems to provide such things as HR service needs, release management, communication, Change management and documentation.Gathers functional and business requirements and translated into a functional solution design according to scope. Which includes Strategy aligned Continuous Improvement, BI gathering and IT Mandated.

As a consultant in a HRMS Projects Team, I was involved in various business operations and helped the organization to achieve high productivity with increased quality, efficiency and satisfied customer service, documenting the business process by identifying the client requirements and also in finding the system requirements. By having sufficient knowledge in core HR policies and compliances, I have also provided process related demonstration and training to the end users of the system.

• Sourcing & Recruitment using various portals, referrals and consultancies.• Define job Description of Employees based on the role hierarchy provided.• Manual Leave & Time Management using Excel.• Creating Payroll registers using Excel and share the JV’s to the bank.• Employees Loans and Advances management.• ESI & PF and other govt. related Employees welfare.• Performance Appraisal & Salary Revision process. • Provided Employee Tax related support.• Employees Transfer, Promotions and terminations. • Other Administrative activities and HRIS to MD