• Act as the technical face of the product/solution that efficiently manages and audits Active Directory.• Scoping a customer issue by collecting the relevant facts and investigating the problem by doing my own research and by involving other teams as needed.• Acting internally as a customer's IT security advocate.• Empowering customers to find information, self-solve when they decide to, and learn more about ManageEngine products, services, and support.• Advising customers on… Show more • Act as the technical face of the product/solution that efficiently manages and audits Active Directory.• Scoping a customer issue by collecting the relevant facts and investigating the problem by doing my own research and by involving other teams as needed.• Acting internally as a customer's IT security advocate.• Empowering customers to find information, self-solve when they decide to, and learn more about ManageEngine products, services, and support.• Advising customers on how to gain additional value from their ManageEngine products.• Documenting my technical work and research to help my colleagues, improve the product, and improve the support experience.• Maintaining a proactive approach to customer happiness, identifying customer satisfaction concerns, and managing customer expectations Show less

•Researching organizations and individuals online to identify new leads for expanding market.•Contacting clients to inform them about new developments in the company’s products•Developing sales goals for the team and ensuring they are met.•Training personnel and helping team members develop their skills.•Negotiating and renegotiating by phone, email, and in person.•Taking care of all the finance matters including order management.•Experience on working with Leadsquared… Show more •Researching organizations and individuals online to identify new leads for expanding market.•Contacting clients to inform them about new developments in the company’s products•Developing sales goals for the team and ensuring they are met.•Training personnel and helping team members develop their skills.•Negotiating and renegotiating by phone, email, and in person.•Taking care of all the finance matters including order management.•Experience on working with Leadsquared Application. Show less