1. Primary role to provide any kind of service delivery to the client as per their request.2. Support mainly for Avaya related project and service which related to Avaya software and hardware. ETC : Media Gateway G450, installation multiple servers and configuration.Projects and activity :-Project's Year 2020* Malaysia Avaya (RHB): New VOIP server rack installation.* AIMIA: Dispatch engineer for 50's employee's * AIMIA: Data Center relocation and also office relocation. * Singapore Avaya: Configure new S8300E server.* City Bank: Change the IP address of 4 units of G450 and LSP server. * Avaya RHB: Install a total of 12 window server 2016 on VMWARE ESXI 6.5, install and configure SQL server enterprise and standard, Create SQL Failover cluster, Create Active directory and register all the VM, Install Vcenter on UAT server and register existing host.Project's Year 2019* Prudential project(TREX & NTT ) : Install AES, AAEP,AVP on server rack along with configuration. Update firmware 5 units of G450 Media gateway. Relocate server from MYTAR to TREX.*DXC/Sime Darby : Migration domain activity from sime darby to DXC with all new Hp laptop and desktop.*CIMB Menara & Wisma: Manage 38 Engineer's to perform laptop and desktop reimage activity.*Deutsche Bank: Replace 2 units of S8300 server into G450.*IGT : Install new G450 Units with configuration. *International sos : Avaya server firmware update.

• Server management and system administration (Windows & Linux).• Configure IP phone and troubleshoot issue related with VOIP and perform auto provision service for configuration using phonism provision service. • Patching new update on windows and linux servers.• Maintain window server update.• Install monitoring service for each server for check Memory, CPU and drive status base on every consecutive parameter check.• Maintain PBX services from Portsip and performed troubleshooting for every reported issue. • Cloudflare for DNS services.• Stripe for payment & billing services. • Support and provide Yealink and polycom IP phone with provisioning services.• Tools: Window server 2016, Putty, WinSCP, Loadbalancer, Monitis, .Net Framework with c#, Visual Studio code, Power shell, wireshark.

Managing All IT (software & hardware) and facility related issue for Cyberjaya branch.• Perform 1st and 2nd level troubleshot and if fail then escalate to 3rd level or vendor to isolate further on reported issue and follow up accordingly with responsible team or person to avoid SLA breach.• Received issue/request from user phone calls, F2F or from ticket which assigned by helpdesk.• Managing and updating PC’s and IP phone inventory list base on project and also list of IT equipment in store room. • Monitor and maintain server room.• Support 3 main projects 1) EMGS (Support for Immigration). 2) Immigration (Processing and approving international student passport). 3) Pearson (Marking UK exam paper). • Types of support:- 1) Setup and support all IT related equipment etc: PC’s, Laptop, projector, wifi router, printer, setup and configure Avaya IP Phone, provide internet access and create domain account base on WOKGROUP or DOMAIN admin account. 2) Support facility issue etc: air-cond issue, power trip, card reader for door access, water dispenser, chairs, table and all facility related issue and new request.• Supporting total 325 PC’s and 80 Avaya IP Phone. • Assist visitor and vendor during their visit with proper approval.

• First-level technical support the Westports employee and isolate further on issue and find the root cause of the issue. • FCR (first call resolution) based on SLA.• Activate user account and reset password for domain and application. • Escalated to 2nd or 3rd level as issue unresolvable at 1st level and follow up the update according to SLA.• Support from Phone calls, Email and face 2 face.• Raise ticket using Altis and Zendesk system • Remote access via remote control or team viewer to perform troubleshooting at the end user • Monitor server graph reading• Ping to AP, Switch and CCTV as system down to isolate further on device. • Help Desk for Westports IT Wesports IT Hardware PC, Monitor, printer, LXE, Base set, Access point (AP), CCTV, Server, Modem, Switches Software Monitor AS400 and ping to production and backup server. E-Solar, E-Terminal port, HDBS, Procument, SCSS, SAP, CTOS, MTOS, ECCS• Service desk for other application Vivatel hotel, IWK, Kuantan port container and privasat

• Level 1 support • Support for Digi (client) • Monitor server and update the record based on graph flow.• Total 39 server monitor breaks down to 4 GUI, 23 Mediation and 12 probes server.• Escalate the problem to L2 or L3• Response to respective email and provide the solution • Retrieve data from the server using Linux (superputty) and provide to requested staff.• Review the number of backlog files for each selected servers and estimate duration time is taken for transfer data for every hour and record the files size using Linux.• Record down the central processing unit (CPU) usage reading, Memory usage and utilized disk size of every server. • Record down the central processing unit (CPU) usage reading, Memory usage and utilized disk size of every server. • Guide on the usage of the system in more detail to the staff.

• Support to build small functions. • Test the system based on the requirement that has been documented. • Raise ticket if there are bugs and if the function misbehave, to the developer team.