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Arun Shankar Email & Phone Number
Manual QA Specialist
at
SkyCell AG
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Manual QA Specialist
Location
Hyderabad, Telangana, India
Company size
Who is Arun Shankar? Overview
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Quick answer
Arun Shankar is listed as Manual QA Specialist at SkyCell AG, a company with 79 employees, based in Hyderabad, Telangana, India. AeroLeads shows a matched LinkedIn profile for Arun Shankar.
Arun Shankar previously worked as Service Desk Specialist - Systems and Services at Skycell Ag and Specialist at Hcltech. Arun Shankar holds Bachelor Of Technology (Btech), Information Technology from Sathyabama University.
Company email context
Email format at SkyCell AG
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SkyCell AG
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Profile bio
About Arun Shankar
> Completed Post Graduate Program in Cyber Security from Great Lakes Institute.> Good understanding in OSI Model, Risk-Management, TCP/IP Model, MITRE Att&ck framework.> Hands-on experience with Wireshark, NMAP for Port Scan, John the Ripper, L0pthcrack, 0phcrack, SSL Certificate Analysis, Phishing email analysis & NESSUS tool.> Hands-on experience in CRM: Service Now Tokyo version/ Salesforce/ Zendesk > Intermediate knowledge & understanding in Linux> Hands-on Experience in AVG, McAfee, Norton Anti-Virus, Symantec End-Point Protection, Virtual Private Network (Cisco AnyConnect / Global Protect) and Windows Defender & Firewall> Sound experience in Active Directory, Azure AD, Microsoft Intune, Microsoft Endpoint manager, RSA SecurID, Microsoft Authenticator, YubiKey, Citrix Workspace / Citrix Receiver, SCCM.
Listed skills include Photoshop, Microsoft Office, Travel Photography, Wildlife Photography, and 3 others.
Current workplace
Arun Shankar's current company
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Skycell Ag
6 roles
Arun Shankar work experience
A career timeline built from the work history available for this profile.
Service Desk Specialist - Systems And Services
Specialist
- Acting as a point of contact to support service users reporting issues, requesting information, access, or other services.
- Identifies and classifies incident types and service interruptions.
- Good Analytical and Problem-solving abilities to provide resolution on support issues within the scope of support per SLA.
- Escalates complex or unresolved incidents.
- Handled Calls, Chats, Emails and Self-Service tickets and resolving issues related to OS, Hardware, Domain, MFA, Microsoft Applications, Adobe, Citrix, and other client business applications.
- Supported Incident Management role by coordinating with internal teams and discussing Critical and high priority issues in bridge calls.
Jul 2022 - Dec 2023
Senior Analyst
- Acting as a point of contact to support service users reporting issues, requesting information, access, or other services.
- Identifies and classifies incident types and service interruptions.
- Good Analytical and Problem-solving abilities to provide resolution on support issues within the scope of support per SLA.
- Escalates complex or unresolved incidents.
- Handled Calls, Chats, Emails and Self-Service tickets and resolving issues related to OS, Hardware, Domain, MFA, Microsoft Applications, Adobe, Citrix, and other client business applications.
- Supported Incident Management role by coordinating with internal teams and discussing Critical and high priority issues in bridge calls.
May 2020 - Jun 2022
Technical Support Engineer
- Provide configuration support and document client requirements.
- Responsible for troubleshooting to ascertain root cause of issues.
- Perform network system updates, patches, and configuration changes.
Dec 2018 - May 2020
Customer Support Representative
- Connected with customers to address questions and resolve issues through phone and email.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Resolved customer complaints by distinguishing, prioritizing, and reporting technical issues.
- Patched software and installed new versions to eliminate security problems and protect data.
Jan 2018 - Sep 2018
Team & coworkers
Colleagues at SkyCell AG
Other employees you can reach at skycell.ch. View company contacts for 79 employees →
RD
Richa D.
Colleague at Skycell AgAustralia, Australia
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CJ
Catherine Joseph
Colleague at Skycell AgHyderabad, Telangana, India, India
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RG
Rebecca Gayer
Colleague at Skycell AgZurich, Zurich, Switzerland, Switzerland
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NS
Nick Sjövall
Colleague at Skycell AgZurich, Switzerland, Switzerland
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KW
Katja Werner
Colleague at Skycell AgGermany, Germany
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OG
Olga Gayyer
Colleague at Skycell AgDnipro, Dnipropetrovsk, Ukraine, Ukraine
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AL
Aida Lachheb
Colleague at Skycell AgHamburg, Hamburg, Germany, Germany
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TG
Tobias Giger, Pmp
Colleague at Skycell AgKloten, Zurich, Switzerland, Switzerland
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SR
Stefan Retzko
Colleague at Skycell AgZurich, Switzerland, Switzerland
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ST
Severine T.
Colleague at Skycell AgZurich, Zurich, Switzerland, Switzerland
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Richa D.
Colleague at Skycell AgAustralia, Australia
View →
CJ
Catherine Joseph
Colleague at Skycell AgHyderabad, Telangana, India, India
View →
RG
Rebecca Gayer
Colleague at Skycell AgZurich, Zurich, Switzerland, Switzerland
View →
NS
Nick Sjövall
Colleague at Skycell AgZurich, Switzerland, Switzerland
View →
KW
Katja Werner
Colleague at Skycell AgGermany, Germany
View →
OG
Olga Gayyer
Colleague at Skycell AgDnipro, Dnipropetrovsk, Ukraine, Ukraine
View →
AL
Aida Lachheb
Colleague at Skycell AgHamburg, Hamburg, Germany, Germany
View →
TG
Tobias Giger, Pmp
Colleague at Skycell AgKloten, Zurich, Switzerland, Switzerland
View →
SR
Stefan Retzko
Colleague at Skycell AgZurich, Switzerland, Switzerland
View →
ST
Severine T.
Colleague at Skycell AgZurich, Zurich, Switzerland, Switzerland
View →
2 education records
Arun Shankar education
Bachelor Of Technology (Btech), Information Technology
Sathyabama University
Postgraduate Program In Cyber Security, Cyber/Computer Forensics And Counterterrorism
FAQ
Frequently asked questions about Arun Shankar
Quick answers generated from the profile data available on this page.
What company does Arun Shankar work for?
Arun Shankar works for SkyCell AG.
What is Arun Shankar's role at SkyCell AG?
Arun Shankar is listed as Manual QA Specialist at SkyCell AG.
Where is Arun Shankar based?
Arun Shankar is based in Hyderabad, Telangana, India while working with SkyCell AG.
What companies has Arun Shankar worked for?
Arun Shankar has worked for Skycell Ag, Hcltech, Hcl Technologies, Sutherland, and Sitel.
Who are Arun Shankar's colleagues at SkyCell AG?
Arun Shankar's colleagues at SkyCell AG include Richa D., Catherine Joseph, Rebecca Gayer, Nick Sjövall, and Katja Werner.
How can I contact Arun Shankar?
You can use AeroLeads to view verified contact signals for Arun Shankar at SkyCell AG, including work email, phone, and LinkedIn data when available.
What schools did Arun Shankar attend?
Arun Shankar holds Bachelor Of Technology (Btech), Information Technology from Sathyabama University.
What skills is Arun Shankar known for?
Arun Shankar is listed with skills including Photoshop, Microsoft Office, Travel Photography, Wildlife Photography, Microsoft Excel, Photography, and Digital Photography.
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