Aruna Mohan Email & Phone Number

Deticated and Detail oriented APPLICATION SUPPORT ANALYST with overall 4 years of experience, With 2 years as a SYSTEM ENGINEER and 2 years as an APPLICATION SUPPORT ANALYST.Role and Responsibilities: • Acted as an L2 Application Support Engineer, ensuring the smooth operation and management of systems on a day-to-day basis. • Conducted regular health checks on applications, maintaining high availability for end-users. • Utilized scheduling and job management tools for efficient workflow. • Worked with incident/change management tools to address and resolve issues promptly. • Provided technical support and implemented workarounds for application-related problems and outages. • Collaboration and Documentation: • Collaborated with onsite and L3 teams, enhancing communication and problem-solving capabilities. • Documented resolutions and steps taken for issue resolution, ensuring a comprehensive knowledge base. • Release and Deployment: • Supported production release and deployment processes, ensuring seamless transitions. • Managed service requests related to user configuration and access for applications. • Monitoring and Reporting: • Monitored application servers and generated system health reports. • Utilized tools like SolarWinds, ServiceNow, and ITIL tools to identify and address root causes for application downtime. • Client Interaction and Achievements: • Successfully resolved incidents and met SLAs outlined in client contracts. • Received an appreciation note from both business and clients for significant contributions to a major project. • Recognized with an “INSTA AWARD” by the Team Lead for exceptional work on the application side. • Certification and Skills: • Obtained certification as an “AWS Solution Architect.” • Proficient in tools and technologies such as ServiceNow, SolarWinds, SQL, ITIL tools, and Fiserv Portal.This diverse experience showcases a strong foundation in application support, incident resolution, and collaboration with various teams, making a positive impact on both projects and client satisfaction.Feel free to reach:arunamohan41198@gmail.com9080975146