Aruna Mohan Email & Phone Number

Role: Application Support AnalystProject Description: Banking DomainResponsibilities:✓ My role is L2 Application support engineer.✓ Responsible for day- to-day system management and operation.✓ Performing periodic/regular daily health check of applications to ensure high availability state of applications to users.✓ Working on scheduling tools and job management tools.✓ Working on incident / Change management tools✓ Providing technical support to the applications and workaround for applications issue and outage.✓ Supporting production release and deployment.✓ Working with onsite and L3 Team.✓ Documenting all the resolutions, all the steps we have taken to resolve the issue.✓ Troubleshooting incidents or issues raised by users on applications and Meeting SLA’s as per the contract signed with client.✓ Managing service requests related to user configuration/access of applications.✓ Monitoring the application server and generating system health reports.✓ Responsible for finding root cause for the application downtime by using various tools like SolarWinds, ServiceNow.✓ Involved in issue resolution, client interaction, understanding the requirement and working on the ticket.✓ Responsible for application testing and make sure to available application to user 24/7.✓ Handled different application issue simultaneously.✓ I have received appreciation note from business and client for my contribution to major project.✓ I have received “INSTA AWARD” from my Team Lead for appreciation of work done on Application side.✓ I have done Certification on “AWS Solution Architect”.✓ Tools and Technology used: Service now, SolarWinds, SQL, ITIL TOOLS, Fiserv Portal.

Bengaluru, Karnataka, India

Role: System EngineerProject description: Banking DomainResponsibilities: ✓ Working as a L1 level of production support, problem solving, coordinating with clients.✓ Attending to cases i.e., incidents, service Requests via ServiceNow Ticketing Systems✓ Working with offshore & onshore team members to track work on daily/weekly basis.✓ Proficiency in using Google mail, MS Office, Excel, Word, Power point.✓ Created Knowledge based article and documented to support another team member and customer.✓ Responding to alerts received from our monitoring tool SolarWinds on timely manner.✓ Provided Out of Office support and worked in required shift pattern including weekends.✓ Basic troubleshooting on windows servers and networking device.✓ Acted as a first level analysis, troubleshoot, and respond to existing tasks/Tickets.✓ Communication with client through email and call towards the issue resolution.✓ Good experience on ITIL process.✓ Excellent communication, interpersonal skills, confidence and poised in interaction with individuals at all levels.✓ Giving KT (Knowledge Transfer) to new joiner.✓ Providing shift Handover to next shift member.✓ Tools and Technologies: Service Now, SolarWinds, AT&T Business direct, AT&T Databank.

Master Of Computer

Bachelor Of Computer Science, 71

Master'S Degree, Computer Science