Technical support in application domain with solution developments.

• Maintaining mobile network service continuity during high traffic situations.• Guiding mentoring staff for Operation and maintenance of the network elements of the Roaming,• Plan the use of human resources. Supervise staff. Monitor and evaluate performance• Hire and training arrangement with new staff.• Delegate work duties to staff to attain objectives.• Facilitate the preparation and analysis of reports, review performance data of core network and roaming• Vendor and carrier communications with regards to projects and operational purpose

Converged Core Network Planning and Operations• Provide support for analysing the Special customer complaints with mobile services and Roaming services. • Service/performance issue resolution and training of subordinates with VoLTE (IMS), GSM/UMTS/LTE and Roaming domains.• Guiding mentoring staff for Operation and maintenance of the network elements of the Roaming and steering.• Coordinating and supporting new service implementations, System Migrations, and upgrades.• Analyze Signaling traffic utilization in overall Core network and optimization.• Customer issue handling (Jira) Supporting and guiding for new solution designing and implementations

Specialist – Switching Operations -Dialog Mobile• Support for 24x7 on-call technical teams to ensure Mobile Core and roaming network elements in healthy condition.• Training of staff to monitoring network performance and taking the necessary steps to optimise the performance• Ensure smooth signalling traffic flow with using minimum resources & keeping the signalling traffic flow without congestion.• Ensuring core network elements without system faults/malfunctions and spare maintenance.• Analysing and correcting steering leakages and proactively identifying to avoid losses to company.• Supporting and guiding for new solution designing and implementations

Senior Executive (Switching Operations)• Responsible for ensuring 24x7 and on-call technical support for NSS network elements• Monitoring network performance and taking the necessary steps to optimize• Supporting the other divisions for new service implementations, System Migrations• Analyse the customer complaints, which are unable to handle by Network Operating Centre (NOC) • Roaming Steering configurations and maintenance

• Operation and maintenance of the network elements• Responsible for Monitoring and fixing of system related faults and malfunctions and Spare part management• Responsible for ensuring 24x7 and on-call technical support for NSS network elements and roaming related nodes.• Microwave transport network maintenance• Optical distribution and fiber splicing

• NOC Monitoring shift core network and roaming first level trouble shooting.• Provide 24 X 7 technical support for resolving issues of roaming network. • Coper cabling and jointing (DDF wiring)• Provide support for resolution in roaming signaling network.• E1 cabling in DDF and ODF.• Carrying periodic checks of roaming services related configurations in systems

• NOC Monitoring shift core network and escalation.• Customer Complaint handling• Coper cabling and jointing (DDF wiring)• Conduct GSM, GPRS, 3G roaming services testing with regards to implementation of new roaming agreements.• Conducting PLA testing for roaming services• Coordination with foreign operator for roaming service.• Document and maintain the roaming test cases.