Manage the leadership and behavioral skill development needs of partner hospitals and organizations. Transform learning design, delivery and evaluation by deploying customized, micro, social, project based learning paths for a diverse and evolving medical and paramedical workforce. Special focus on ROI of learning by using both tangible and intangible parameters. Working across geography (Berkeley USA HQ, India, and partners in Dhaka, Nepal etc.) and traveling to partner hospitals for consulting on their org and talent development needs.

Senior Manager - Behavioral and leadership training

• Managed end-to-end program delivery for Leadership and Personal Growth Academy, Learning CoE. Delivered blended learning programs on Communication, Negotiation, Decision Making, Presentation, Facilitation, Coaching and Fundamental Leadership Training for a span of 3500.• Collaborated with global partners (in US, Europe and Asia) and BU leaders to improve learning programs and finalize program fees including vendor management and tool pricing and negotiations. • Released the Annual Training Calendar on LMS, SharePoint and intranet and developed 100% in-house trainer capabilities (Train the Trainer) thereby reducing cost of training by 50% (YoY). Designed and released periodic training communications, formal (Leader’s desk) & informal (Yammer). • Managed the New Employee On-boarding program (Induction Training). Collaborated with a global team to develop an induction program for our global service centres in 5 countries.• Analysed, recorded and reported (learning MIS) program effectiveness measures for reaction, learning, change in behaviour, ROI and business impact for 1600 participants in 95 programs in 2016.• Coached associates and leaders using GROW model, instruments like DISC or HBDI, to fuel social and informal learning (created micro learning videos using Animation tools, e.g. Videoscribe) .• Consulted business leaders on performance needs (TNA) and offered customized 70:20:10 interventions at near zero cost. Leveraged Korn Ferry Leadership Architect (KFLA) to map competencies to business and talent strategy and improve performance outcomes.• Leveraged learning technology and tools like Fuse, Yammer, Adobe Connect, Skype for Business (for VILT) to enhance the learner experience and making it personalized and just-in-time.

Analyze learning needs of 200+ associates and managers to achieve business goals of excellence and CSATDesign, develop and manage the annual training plan for local and global teamsAnalyze target audience or learners’ profile to offer customized learning interventionsDesign learning outcomes: measures for change in skill, knowledge or behaviorDesign learning activities like quiz, learning games, case studies, role plays and more to add fun to learningDevelop training content e.g. pre-reads, assessments, ice breakers, slide sets, WBTs, training guide, participant workbook, trainer’s guide, handouts, feedback form, knowledge polls and ready reckoners.Supervise program logistics including TC and / or Live Meeting or WebEx link for global trainingsPlan and release learning communications (Training calendar, monthly placeholders, and more) Run pilot and modify content based on SME inputs and record attendance for complianceMeasure and report participant feedback, knowledge test scores and manager’s feedback on performance.Measure return on investments (by measuring changes in quality, cost and delivery)

In addition to the senior global training manager responsibilities, Collaborate with global teams in Basel and USA to design, develop and deliver techno-functional learning programs to a wider audience (Development Learning Office)

Lead the Train the Trainer initiative for 50+ SMEsDevelop Annual Training Plan based on Training Need Analysis (Audits, Surveys & manager expectations)Manage the role based training curriculum for all 400 associatesDevelop and deliver training solutions (>30 trainings per year for a batch of 15-25 participants)Design and manage functional onboarding of HQ associates as per global requirements

As Member Executive Group (Acting COO) and Manager Clinical Research at Apothecaries Clinical Research (Aug 2008 – Aug 2013) Introduce and establish quality systems (ISO 9001:2008, ISO 27001:2005, TQM, Lean Six Sigma)Review progress of all operations and projects (3) on a continuous and ongoing basisEnsure compliance with regulations, budgets and clients’ requirementsManage a pan India team of 50 CRCs and Associate Project Managers for compliance and performance Ensure all trial sites comply with the trial protocol, sponsor SOPs, GCP and regulatory (Local, FDA, EMA) Develop a team of 12 SMEs (Train the Trainer) who disseminate knowledge to site staff and social workersPerform gap analysis, design, develop and deliver classroom trainings and measure training effectivenessComplete a 3 year global Phase III Pulmonary Tuberculosis trial with a team of 40 social workers, 40 site clinical research coordinators and 10 project managers under the aegis of TB Alliance and University College of London.

Managing a team of clinical trial site coordinators for Phase III trials in India. Duties & responsibilities include:Creation of systems or SOPs that help perform the roles mentioned below:1. Maintain inventory of trained site coordinators who would manage GCP processes at study sites.2. Ensure that the trial sites are GCP & Regulatory compliant.3. Coordinate with QA & project team to interact with sites.4. Manage relationship with trial Investigators, project team & site staff.5. Ensure regular & free flow of information from sites to the project team & particularly issues that need to be notified to Regulator, Ethics committee & Sponsor.6. To monitor rate of recruitment of subjects at sites, forecast any slowdowns & keep a list of potential sites ready, in case the recruitment rate falls below targets.

Training manager for Bayer' Pharmaceutical sales team (Delhi Region)

Facilitated induction training for more than 100 medical representatives (dermatology & gastroenterology), 50 medical communication executives (Cardiology, diabetology, intensive care) & 60 sales executives (vaccines); Facilitated programs on soft selling skills (In clinic effectiveness, worldwide sales force effectiveness etc.) for varied audience (Medical representatives, Area Business Managers & Regional Business Managers) spanning across Mumbai, Maharashtra, Gujarat, Goa, M.P. & Chattisgarh.Performed training need analysis & interventions (TNAI) for a span of more than 150 field executives, 30 Area Business Managers & 5 Regional Business Managers in GSK.

Managed Pulmonary & critical care sales for North Kerala (3.6 Crore per annum) with my team of 5 medical representatives by monitoring their Sales & Coverage Activities. The job required careful analysis & understanding of the institutional business, key account management, sales planning, forecasting, monitoring span’s activities, and market & brand development.Learning was a consequence of keeping in pace with the competitors & an overall development in sales & marketing skills happened naturally.

Visit & influence key customers (doctors, retailers, stockists) to ensure a free flow of demand for products assigned so as to meet & exceed the budgets allocated. The job required regular updating of Customer Relation Management skills & thorough knowledge of product, pathology & promotional tools employed in communication with key customers.