Designed and developed HANAPEDIA, an internal knowledge base repository for Kaar Tech’s projects. Managed the complete backend architecture with scalability and set up the DevOps infrastructure. Integrated AI-powered chatbots for document handling and retrieval.Implemented KTern.AI’s Digital Clean Core feature, generating source code from FRS documents using Fine-tuned LLMs to streamline development.Developed the KTERN Intelligent Assistant (KIA), an end-to-end intelligent customer service bot, the solution to enhance user support and experience. Contributed to the product’s growth by addressing challenges and providing innovative solutions that boosted functionality.

Actively managed customer relationships, ensuring smooth onboarding, troubleshooting technical issues, and providing expert guidance to maximize product value and adoption.Collaborated closely with cross-functional teams (sales, product, and development) to ensure customer needs were met, contributing to both customer satisfaction and product improvement.Led customer training sessions, offering insights into product features and usage, ensuring clients were empowered to achieve their goals efficiently.Skilled in problem-solving, customer communication, and delivering tailored solutions to meet customer-specific requirements. Adept at managing customer feedback loops to influence product roadmaps and continuous improvement.Focused on driving product adoption, reducing churn, and increasing overall customer retention through proactive support and continuous engagement.

Delivered onsite support in Jeddah, ensuring smooth product adoption and resolving issues in real-time.Worked directly with clients to provide tailored solutions, enhancing product adoption and user experience.Strengthened customer relationships through proactive, face-to-face engagement, ensuring high levels of satisfaction.

Gained valuable insights into corporate culture and professional ethics.Hands-on experience in end-to-end software implementation, from design to deployment and monitoring. Acquired knowledge of the SAP Activate methodology, learning how SAP projects are executed within organizations and the strategies behind project management.Worked with technologies/tools such as Node.js, ABAP, CDS Views, Postman, Python, GCP, AWS, Docker, Angular, SAPUI5, Flutter, SAP PI/PO (SOAP and REST adapters), OData, SAP ECC system, MongoDB, SQL, Contributed to a 7 SAP Portals project, each tailored to specific business needs:Customer Portal (SD+FI), Vendor Portal (MM+FI), and Employee Portal (HCM+FI): Developed using Angular, Node.js, Express.js, SAP PI/PO, and SAP ECC, integrating session management, cookies, and SAP Conversational AI Chatbot.Plant Maintenance (PM), Production Planning (PP), Environment, Health & Safety (EHSM), and Quality Management (QM) Portals: Built using SAPUI5, OData, and SAP ECC, featuring session management and advanced JavaScript for graphical data representation.Each portal reflects SAP functional modules and their specific functionalities.

Worked on a project ‘TinkComm ’ to create a web-based emailclient contributed to sofware documentation, python scripting,UI design and front-end development.