1). Consult, manage and facilitate database-driven project delivery, including direct mail fulfillment, email delivery, web integration, call center/IVR set up, SMS campaigns, etc.2). Provide operational leadership working with Epsilons Delivery team to anticipate/resolve incidents3). Provide effort and timeline estimates for the execution of campaigns and ad hoc requests4). Proactively provide recommendations to improve campaign and digital delivery activities and processes5). Review Business Requirements Documents (BRDs) provided by the clients Project Managers for accuracy/completeness and provide feedback6). Review all assets provided by the clients Project Manager and Agency team for accuracy/completeness and provide feedback7). Manage ad hoc requests for data (e.g., list pulls, report development)8). Create weekly status reports to be shared with the clients Project Manager9). Help manage the overall client satisfaction for assigned accounts

Act as a subject matter expert (SME) in multiple business systems analysis disciplines (marketing, reporting, operations, projects, data, interactive, QA or digital custom work) or Epsilon services and products. Has the business knowledge to assist sales and account teams in defining solutions, handling challenging client situations, and providing problem resolution.Responsibilities 1. Lead, facilitate and coordinate processes and associated tasks such as requirements, functional specifications and other client documentation2. Lead, facilitate and coordinate System Integration Testing (SIT), User Acceptance Testing, and associated activities such as test plan, test cases and test execution.3. Support production staff & client end users in the use of the overall client solution.4. Help to develop and implement processes and methodologies5. Mentor, teach and coach Associate BSAs, BSAs, Sr. BSAs6. Consult, problem solve and review with client teams in areas of expertise

Build and Maintain Campaigns in pharmaceutical industry.

• Analyzed end user behavior towards consumer printing data and created a report on future trends.• Built complex reports to understand industry trends in the hardcopy print volume all over the world for different vendors

• Business process analysis project in conjunction with yearlong MBA capstone course.• Develop a business model to reduce the cost associated with the client registration process• Analyze data and present findings and recommendations for process improvement to senior management both verbally and in writing.

• Analyzed data and trends using Excel tools, which led to a 99% reduction in service disruption. • Initiated the drive to analyze the metrics of team performance and succeeded in implementing high level customer satisfaction in terms of service level agreement (SLA) in marketing domain.• Served as liaison between business domains for smooth operation of service and improved end customer experience by 85% which is measured through SLA.• Received four excellence awards during tenure and an award for Key Performer in HP in 2008. • Partnered with Managers and business leaders cross-organizationally and functionally to implement a standardized process for communication related to service disruption.

• Developed software models in .Net and MSSQL environment for feasibility study.