Arundeep Dhami Email & Phone Number

Northampton, Gb

I grew the business in Birmingham by 500% within the first year through managing the entire sales cycle and building strong relationships with customers. I conduct product demonstrations on a weekly basis, driving platform adoption which results in increasing school efficiencies by 30%.Zen Educate is a social enterprise, SaaS, Ed-Tech start-up company supporting schools with supply staff. Our app has a similar business model to Uber, but in this case it allows senior educators to hire… Show more I grew the business in Birmingham by 500% within the first year through managing the entire sales cycle and building strong relationships with customers. I conduct product demonstrations on a weekly basis, driving platform adoption which results in increasing school efficiencies by 30%.Zen Educate is a social enterprise, SaaS, Ed-Tech start-up company supporting schools with supply staff. Our app has a similar business model to Uber, but in this case it allows senior educators to hire high quality staff directly through the platform. Across the country, Zen Educate has saved schools £6m allowing more money to be spent on our future generations.Leading a cross functional team has allowed me to increase our userbase by 200% through strategic planning, forecasting and weekly business data/metric reviews.Having a customer centric mindset, I go above and beyond to build strong relationships with my accounts and offer excellent customer care. I proactively engage with customers to foresee and tackle any potential issues. This has lead in retention of 98% of the accounts for the following year. I am now hiring to build a sales team across the West Midlands. Show less

Coventry, England, United Kingdom

Being a forward thinking, sales minded strategist, I implemented various changes within the business to increase revenue by 150%. Through the adoption of AirBnB, sales of 4 banqueting venues and event packages I successfully transformed the business into a leading venue during the pandemic crisis.The venue has a 90% customer satisfaction across several leading review sites and is a beautiful location for all types of events.

Coventry, United Kingdom

I managed stakeholder onboarding processes and provided training and technical support across a range of software applications reducing ramping times by 50%. As an in-house champion, I regularly met with external customer success managers to review software optimisation, saving the department £40k.I managed the accounts, contracts, finances and workload distribution for a portfolio of 30 Executive Coaches with a budget of £350k.Leading the front of house operations team, I… Show more I managed stakeholder onboarding processes and provided training and technical support across a range of software applications reducing ramping times by 50%. As an in-house champion, I regularly met with external customer success managers to review software optimisation, saving the department £40k.I managed the accounts, contracts, finances and workload distribution for a portfolio of 30 Executive Coaches with a budget of £350k.Leading the front of house operations team, I ensured all external stakeholders and 7,500 students received excellent customer care and career services. Show less

Managed the largest internal WBS data collection and analysis project on performance statistics, supporting global competitive advantage through detailed insights on 14 MSc course outcomes offered across the organisation. This directly increased growth across all MSc courses by 20%.I was able to scale from a pilot initiative of 3 courses to 14 within 1 year, streamlining processes in line with expansion requirements, including the recruitment and line management of 12 Data Collection… Show more Managed the largest internal WBS data collection and analysis project on performance statistics, supporting global competitive advantage through detailed insights on 14 MSc course outcomes offered across the organisation. This directly increased growth across all MSc courses by 20%.I was able to scale from a pilot initiative of 3 courses to 14 within 1 year, streamlining processes in line with expansion requirements, including the recruitment and line management of 12 Data Collection Analysts. Show less

Coventry, England, United Kingdom

Selected personally by the COO of WBS to provide business critical support to the online Teaching and Learning team. I was quick to establish training and technical support for all stakeholders during the pandemic, increasing the teams efficiency by 15%.I provided daily training workshops/webinars for over 7,500 WBS stakeholders during this period on how to use all WBS virtual platforms and software applications during the global pandemic. Described by the Chief Operating Officer at WBS… Show more Selected personally by the COO of WBS to provide business critical support to the online Teaching and Learning team. I was quick to establish training and technical support for all stakeholders during the pandemic, increasing the teams efficiency by 15%.I provided daily training workshops/webinars for over 7,500 WBS stakeholders during this period on how to use all WBS virtual platforms and software applications during the global pandemic. Described by the Chief Operating Officer at WBS as a true exponent of true Warwick Business School values.During this period I learnt how to use Adobe suite to support with the development of MBA online resources. Show less

Coventry, United Kingdom

The Old Hall Coventry, United Kingdom

Maintained relations with several contractors ensuring timelines were met allowing the business to open a month ahead of schedule whilst being responsible for the standard of work.

Coventry, United Kingdom

Through managing the building maintenance and customer relations for a portfolio of 60 properties, I was able to achieve 0% churn for the first 4 years resulting in 100% revenue generated from all properties.Being customer centric I was able to provide outstanding services abiding by SLAs to ensure tenants had safe properties to work or live in. Managing a team of 8 trades personal allowed me to provide an efficient customer service resulting in 95% retention of customers year on year.

Gateway To Higher Education

Core Development Programme, Executive Education