• Assigned tasks and ensured all staff positions are covered for the duration of shift.• Answered phone inquiries, direct calls, and provide basic information.• Trained, directed the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.• Addressed complaints and requests with quality customer service skills. • Monitored front desk and ensure all employees comply with all security procedures for visitors.

• Maintained an inventory of reservations and room assignments.• Gathered all the paperwork to complete the night audit.• Posted and verified the day’s room charges and room taxes to each guest folio at the close of business.• Helped the Front office staff to ensure the reception jobs such as financial and non-financial completes smooth and without any errors or guest complaints.• Made sure the Night audit, revenue, and income reports reached to entire HODS and accounts dept on time

• Courteously and accurately answered inquiries from potential guests and accepts hotel reservations. • Responded to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.• Used suggestive selling techniques to sell room nights, increase occupancy and revenue. Supervise daily shift process ensuring all team members adhere to standard operating procedures.• Resolved customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

• Audited and tally the guest ledger.• Increased the Up sell to help maximize the revenue.• Answered inquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community, and respond to guests’ complaints.• Compiled and checked daily record sheets, guest accounts, receipts, and vouchers.• Ensured the accuracy of all the financial information during night audit.

• Performed other duties as assigned, requested, or deemed necessary by management.• Ensured Front office logbook and hotel logbook is always updated and actioned upon.• Ensured safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.• Participated in hotel committees and task force assignments.• Assisted all departments in servicing the guests during high volume periods.

• Maintained an inventory of reservations and room assignments.• Coordinated with other departments i.e. Food & Beverages, House Keeping, etc. to ensure the smooth function and to provide maximum services to the guest.• Answered inquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community, and respond to guest’s complaints. • Kept the folios ready for the guests who are checking out on early morning.

• Coordinated with other departments i.e. Food & Beverages, House Keeping, etc. to ensure the smooth function and to provide maximum services to the guest.• Ensured the accuracy of the charges to the guest folios, i.e. ensuring that the sum of revenues due to accounts receivable from the various departments.

• Maintained an inventory of reservations and room assignments.• Registered Arriving guests and assign rooms.• Answered inquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community, and respond to guests’ complaints.