Arundhati Chakraborty Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Arundhati Chakraborty is the Group Chief Executive of Accenture Operations and is responsible for growing the company’s $10B Operations business and bringing innovation to Accenture’s clients, tapping vast opportunities created with generative AI and automation. She oversees a global team of over 220,000 professionals, leveraging her extensive expertise in orchestrating complex transformations and managing large-scale global teams. Her ability to shape and implement talent strategy across diverse teams helps create even greater value for clients around the world.

Bengaluru, Karnataka, India

I lead Global Delivery and Business Transformation for Accenture Operations. I am responsible for leading 180,000 people across 226 centers in 33 countries and all clients and am a member of Accenture’s Global Leadership committee.My role rotates around four aspects – client experience across scaled operations, transformation, talent and running a profitable business. Ensuring delivery of extremely complex transitions, driving compressed transformation by using analytics, AI and disruptive automation and ensuring that we always have strong differentiated talent is what I am responsible for.In this role, I have also had the opportunity to lead and learn in the biggest disruption of our lifetime during Covid. I was responsible for leading the transition of the entire global operation of this scale from office to home with zero disruptions. Leading in crisis, managing the health, family and hospital situations to ensuring the delivery for client operations has changed my leadership perspective. Today, I am working on the talent strategy for the workforce of the future keeping in mind that employee needs have changed significantly and yet client needs remain the same and get increasingly complex.

Bengaluru Area, India

In this role, I was leading our Global Solution Development team, Global Transitions & Global Capability teams for Accenture Operations. In this role, my responsibilities were in three different areas of the business. In my role leading Solution Development, I was responsible for all solutions that were being created for our new clients. There were two clear objectives. Firstly to improve the win rate and our sold margins and secondly to build and strengthen the overall solution development team by bringing in practitioners. In this role, my learnings were on end to end crafting transformation solutions for clients that would enable them meet their business objectives.In my role as a Global Transition lead - the key responsibility was delivering a seamless year one experience and upfront transformation.As the Capability lead, my responsibility was to strengthen our offerings build improved benchmarking and start building industry depth in the different offerings.In all three roles my responsibility was towards driving growth and enhancing our depth in our offerings and capabilities.

Philippines

I was responsible for Leading Accenture Operations Delivery in the Philippines, that was the second largest operations center for Accenture. My responsibilities were around end to end client experience and transformation, driving profitable growth ,talent strategy and development and the location strategy for the Philippines.One of my key focus areas was to develop local leaders. This was a role in which I truly learned operating in a new culture and the importance of knowing and understanding people and the local culture in-order to lead. My achievements were in different areas, we grew a new center in Ilocos, we grew the team by more than 60% .

Bangalore.

In this role I was leading M&A for mPhasiS and working with the CEO & the CFO on the acquisition strategy. We went through multiple searches and finally short selected and conducted due diligence, completed valuation and the entire acquisition process of Digital Risk, a Mortgage analytics and Risk management company in less than a year.

Dallas/Fort Worth Area

My role was Vice President and Head of HP Alliance for mPhasis. My key responsibilities were to strengthen the mPhasis HP relationship, where HP was the biggest shareholder and the single largest client for mPhasis and I was tasked to carry out a difficult negotiation and MSA renewal.This has been one of the most challenging assignments I have had and I have learned absolutely new skill sets because of this role. I built my negotiation skills along with the strategic thinking skills in this role and we completed the MSA renewal successfully.

Bengaluru, Karnataka, India

My role was Vice President, Business Services for Target India. Target had set up its own Shared Services in India that was focused primary on Technology. I joined the company to grow the Business Services ( all the Retail operations ) and I started working with all the Headquarters teams in bringing in functions like Merchandising. Marketing, Store Operations, Distribution, Finance and HR. It was an extremely interesting journey of creating teams and building skills that the company had never done outside the United States. In this role, I spent a week in a store at Target and another week at a Distribution center that deepened my knowledge on Store and Distribution Center operations.This role also helped me truly understand the operations of a Shared Service center and also learn how to create an extension of the headquarters in an offshore location.

Bengaluru Area, India

I did two roles while I was with HP. I started as the Business Development lead for HP BPO and worked with the Sales Lead for NA in helping and growing the business with a team supporting Sales and Solutioning. I did this role for six months and then moved as the Delivery lead for HP BPO clients in India. Both these roles were pivotal as I had moved to a new industry and learned the workings of the BPO Industry both from the Sales side and the Delivery side.

Bangalore

I had two roles in the four years with Standard Chartered Bank. I was leading the Branch Banking Business for the South of India for Standard Chartered Bank and was responsible for the P&L for the region and managing all clients, employees with 11 branches. Prior to that I was the Credit cards Service head for the bank leading all customer services for the Cards book of business. Poth these roles were pivotal in my career as I grew from a product role to a P&L role and a large people management role.

I played different roles with Citibank in the 8 years that I spent with them. I started as a Customer Services Associate, went on to being a Wealth Manager and my last role was a Product Manager for the High Networth portfolio for the bank - CitiGold. I learned the entire Retail Banking Operations and specialized in Wealth Management.

M.B.A, Marketing

Women'S Leadership Forum, Organizational Leadership