Team Lead
Current
Nov 2024 - Present
AeroLeads people directory · profile
Arun Gupta Email & Phone Number
Experienced Project Coordinator with a strong background in IT and networking.
at
Intelcom | Dragonfly
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Experienced Project Coordinator with a strong background in IT and networking.
Location
Toronto, Ontario, Canada
Who is Arun Gupta? Overview
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Quick answer
Arun Gupta is listed as Experienced Project Coordinator with a strong background in IT and networking. at Intelcom | Dragonfly, based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Arun Gupta.
Arun Gupta previously worked as Team Lead at Intelcom | Dragonfly and Operations Representative at Intelcom | Dragonfly. Arun Gupta holds Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering from St. Francis Institute Of Technology.
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Intelcom | Dragonfly
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Profile bio
About Arun Gupta
As a skilled Project coordinator, I have developed a strong ability to understand customer objectives, define Scope, and coordinate with teams to deliver high-quality Projects. I have experience working with various industries such as telecommunications, finance, and IT. My primary goal has always been to ensure customer satisfaction by providing excellent service and project deliverables.My experience as a Service Coordinator at TATA Communications Ltd allowed me to understand customer objectives via problem statements, define plans to work ahead and budget on Microsoft Projects. I also coordinated with the Routing and Marketing Managers to provide the best route to client traffic. Additionally, I maintained customer SLA by removing bottlenecks in a customer network and arranged meetings with vendors if the issue persisted and caused an obstacle in the completion of the project.During my time at Minkville (MisscallPay), I worked as a Technical coordinator on the UPI123 Finance project. I raised JIRA for issue tracking, project management, and technical issues.At Samespace Pvt Ltd, I served as a Project Coordinator (VoIP). My responsibilities included gathering requirements from client stakeholders and providing day-to-day updates on project status and changes. I closed the project by informing the client about services available with necessary artefacts and learning for future projects.Lastly, at Ribbon Communications Inc. Pvt Ltd, I worked as a Network Service Engineer (Transport Network). I validated Security and VAPT assessment on Embedded or Application software before the customer accepted the deployment of the same in its network.My technical skills include Networking (CCNA, VOIP, SIP, Asterisk), Cloud (AWS), sound knowledge of project management fundamentals, and competencies in Microsoft Office such as Word, Excel, PowerPoint, and Teams. My core competencies include stakeholder management and coordination, presentation skills, scheduling and task tracking, the ability to work independently and as part of a team in a fast-paced environment, and outstanding leadership, organizational, time management, and problem-solving skills.I am a motivated and dedicated professional with a passion for delivering high-quality results. I am always looking for new opportunities to grow and expand my skills while helping organizations achieve their goals.
Current workplace
Arun Gupta's current company
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6 roles
Arun Gupta work experience
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Operations Representative
Oct 2024 - Nov 2024
Project Coordinator (Voip)
• Supported global customers by delivering wholesale traffic for Tier 1 Internet Service Providers, ensuring seamless connectivity for end clients like Bell, Rogers, and 8x8• Increased customer satisfaction by 60% by breaking down objectives, defining project scope, and confirming goal achievement• Coordinated with Routing and Marketing managers to optimize network routes for client traffic, improving service delivery. Created weekly presentations to highlight areas of improvement and major roadblocks in milestone achievement• Maintained multi-tasking capabilities through effective communication in weekly conference calls with the Account Manager. Tracked project status and utilized tools like ServiceNow to streamline activities of complex projects valued at USD 32K• Collected feedback from client stakeholders and communicated necessary changes for effective change management
Aug 2022 - Apr 2023
Project Coordinator
• Led the development and deployment of Misscallpay, an IVR-based banking solution, increasing service usage by 60% and customer satisfaction by 50%, and earning industry accolades• Created JIRA issues with IVR code and API, ensuring infrastructure availability without obstacles, which streamlined the Telephony department's workflow• Facilitated daily stand-up meetings, sprint planning, and retrospective sessions with the Senior Product Manager, enhancing team communication and optimizing performance using Agile methodologies• Monitored project progress and communicated updates to key stakeholders, providing timely updates on milestones, analyzing complex issues and risks, and identifying potential impediments
Apr 2022 - Jul 2022
Project Coordinator
• Coordinated cloud and on-premise software solutions for contact centre setups, ensuring seamless integration and functionality with the help of Confluence.• Facilitated agile sprints as an engineering scrum master, ensuring timely releases and open-source product development. Distributed minutes of sprint ceremonies to all team members• Developed and implemented a strategy using Kanban boards and paired programming, effectively resolving enterprise remote hand-off issues• Created a $20K budget for the Microsoft Project and tracked progress during the project life cycle and software development lifecycle. Assisted the Billing department with pricing strategy based on the local market• Reported detail-oriented metrics of cross-functional teams to the Project Sponsor
Mar 2020 - Apr 2022
Project Engineer
• Tested new features in Network Element, Element Management System, or Network Management System before deployment in the Enterprise Network, ensuring smooth integration. Simulated network activities before provisioning, migration, or upgrade to live Fiber Telecom traffic• Verified features available in the current NMS/EMS/NE Application of the existing transport network and upgraded software to the latest release when necessary, enhancing network performance and reliability
Oct 2018 - Mar 2020
2 education records
Arun Gupta education
Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering
Postgraduate Degree, Project Management
FAQ
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What company does Arun Gupta work for?
Arun Gupta works for Intelcom | Dragonfly.
What is Arun Gupta's role at Intelcom | Dragonfly?
Arun Gupta is listed as Experienced Project Coordinator with a strong background in IT and networking. at Intelcom | Dragonfly.
Where is Arun Gupta based?
Arun Gupta is based in Toronto, Ontario, Canada while working with Intelcom | Dragonfly.
What companies has Arun Gupta worked for?
Arun Gupta has worked for Intelcom | Dragonfly, Tata Communications, Misscallpay, Samespace, and Ribbon Communications.
How can I contact Arun Gupta?
You can use AeroLeads to view verified contact signals for Arun Gupta at Intelcom | Dragonfly, including work email, phone, and LinkedIn data when available.
What schools did Arun Gupta attend?
Arun Gupta holds Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering from St. Francis Institute Of Technology.
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