Arun Kekte Email & Phone Number

As a seasoned Customer Experience Leader with a proven track record in managing and optimizing frontline queue management across various channels, including Emails, Calls, and Chats. I excel in driving departmental efficiency and enhancing the overall customer experience. With a keen eye for data analysis, I track and analyze volume and contact ratios to identify opportunities for process improvements and drive fewer customer queries.I take ownership of customer issues and follow problems through to resolution, utilizing customer satisfaction data to drive improvements in both products and processes. I am skilled in managing escalations and complaints, ensuring timely and effective resolution while keeping the customer at the center of all initiatives.As a people manager, I am adept at motivating and developing teams, actively managing their performance, and ensuring their well-being. I excel in organizing workflows to meet customer timeframes, maintaining accurate records, and compiling reports for data-driven decision-making. I am proficient in managing administrative tasks and aligning individual objectives with departmental and organizational goals.With a strong focus on enhancing the end customer experience and departmental efficiency, I am skilled at identifying and addressing product and process gaps. My LinkedIn bio showcases my expertise in managing and optimizing frontline customer service operations, driving process improvements, and delivering exceptional customer experiences.#CustomerService #ProcessOptimization #CustomerExperienceManagement #PeopleManagement #TeamLeadership #ProblemSolving #StrategicThinking #TeamDevelopment #Customer-centricMindset