I am a proactive and results-driven IT professional, certified in ITIL V4, with a decade of expertise in Windows System Administration, Cloud Support, Desktop Support, and Team Management within the IT industry. My experience includes overseeing the installation and deployment of servers in diverse multi-platform environments and establishing and maintaining virtual infrastructure.In my current role as a Senior IT Support Specialist at Epicor Software India Pvt. Ltd., I am responsible for the deployment and administration of Windows 10 & 11, providing support to end-users. I am forward-thinking and possess skills in leading various aspects such as Service Level Management, Issues Management, Configuration Management, Risk Management, Change Management, Patch Management, and Incident Management. I specialize in efficiently managing high-severity incidents to ensure service availability with minimal delay and impact, contributing to the seamless operation of an Infrastructure Environment.