Arun Johny Csc Email & Phone Number

Halifax , New Brunswick

Bluewater Distribution is the number one importer of Indian Products, Frozen good and restaurant equipments in Atlantic Canada.

Hoffman Estates, Chicago , Illinois

Managed day to day service requests of apartment tenants and ensure resolution. Pre and Post lease inspection of apartments. Ensure all transactions are recorded and up to date and audit ready. Monitoring the personal investments of the company partners and managing the financial assets. Actively used Benzinga Pro’s newsfeed and Trade ideas (Scanner) for swing trading and momentum tradingfor the firm partners in US stock exchanges. Got training in speed trading by analysing Level 2 using Thinkorswim & Das Trader pro.

Worked as a Priority banking Relationship Manager in the third largest private bank in India, servicing morethan 300 Priority banking customers, providing highly personalised and expertise-driven banking services. Acted as single point contact for Priority clients and responded to customer service requests with in the turnaround time and advised clients the best possible solution considering priority and type of request with zerocustomer escalation. Experience in selling banking and non-banking financial products such as Life insurance, General Insuranceand Mutual funds which contributes to the potential growth in customer satisfaction and channel revenue. Monitored and reported daily high value attrition and addition to the Priority banking general ledger foranalysing the risk or opportunity for future business. Skilful in building and enhancing relationship value by effectuating competent strategies to achieve thehighest pinnacle of customer satisfaction. Completed client on-boarding process including KYC updates and due diligence process to adhere to bankingregulatory requirement, for products such as Savings accounts, Business banking account, Credit cardaccount, Trading & Depository accounts, investment products such as Mutual funds, Life insurance andGeneral insurance. Recorded daily customer requests and transactions in internal CRM system called Axis 360. Minimized risk by adhere to AML guidelines and legal disclosures and report fraudulent activity to Prioritybanking central team. Addressed anti money laundering Alerts belong to Priority clients and had done investigation and reportingbased on the transaction.

Kowdiar , Trivandrum

Alleppey Area, India

Performed the role of a Customer service executive handling high profiled banking clients. Worked as retail banking operations executive and handled back end operations work including Accountopening, posting /verifying, Vault closure, Branch EOD and preparing for annual audit. Experience in the sale of non banking financial products such as Life Insurance, General insurance and Mutualfunds. Completed Home banking requests of priority value customers. Handled high value customer’s service issues and complaints and resolved within TAT. Monitored and ensured all customer services are adhered to the banks service delivery standards. Worked as Cashier and handled more than Ten million INR receipts daily. Completed client on boarding process including KYC check and due diligence process to adhere to Indianbanking regulatory requirements. Managed branch sales team and lead them in achieving the branch sales target in Savings account, Businessaccount and investment products.

Acquired Non-Resident Indian Premium savings accounts and deposits for the branch. Experience in working as a front desk executive for account opening and other daily service requests. Opened Five million USD worth of Foreign Currency deposits during the term. Identified and connected the potential clients to Wealth management team for non-banking investmentproducts. Ensuring KYC documents are collected from new customers and prepared the application forms to be sent tocentral processing centre. Prepared documentation for Deposit product, Forward contract, Life insurance,Mutual fund, General insurance, and Credit card.

Mba - Finance/ Marketing, First Class

Bachelor'S Degree, Commerce

Education record

Canadian Securities Course (Csc), 84.5

Passed CSC with 84.5 %