Arun K Sivanandan Email & Phone Number

Kuala Lumpur, Malaysia

- Led end-to-end management of solutions, from business initiative initiation to solution grooming and approval for a Malaysian satellite television & IPTV provider.- Created and maintained a bill of materials(BoM), aligning it with customer expectations & periodically fine-tuning it for accuracy and efficiency.- Prepared comprehensive Request for Proposals(RFP), clearly defining business and user requirements, and ensuring completeness of the proposal.- Presented new initiatives, financial data and projections to C-Level Executives and successfully secured their buy-in for key projects.- Skillfully negotiated costs of Change Requests with customers and development teams.- Defined scoping strategy for complex project which migrated the on-premises services to AWS cloud, involving multiple in-house and third-party teams.- Collaborated in Digital Transformation project based on customer's Digital UX Strategy, which optimized customer journeys by reducing the number of clicks.- Successfully managed the transition from a waterfall to an Agile model, tailoring the DevOps methodology to operationalize it. This dramatically reduced Time to Market (TTM) by 70%.- Oversaw a solution team of 8 Design Analysts & Product Owners, ensuring steady backlog for multiple Program Increments (PI) while navigating constant changes in program priorities.- Held accountability for backlog definition, MVPs, Epics, User Stories, and fFeatures, and oversaw their prioritization with stakeholders.- Acted as the key point of contact for all solution-related activities, including session facilitation, backlog definition, decision-making, escalations, and handing late requirements.- Managed and retained overall construct/development budget, engaged in effort negotiation with customers, and allocated Profit and Loss (P&L) to internal divisions.- Organized regular "Know Something New" training sessions to foster continuous learning and professional development.

Cyprus

- Successfully set up and led the software engineering lifecycle of projects, from sales support to post-production support, ensuring seamless project delivery.- Played a pivotal role in designing and implementing the first installation of Amdocs's core software on a private cloud for a major European banking client.- Held accountability for the entire software development project, including planning, execution, monitoring, risk management, issue resolution, and achievement of targets within agreed KPIs/SLAs.- Successfully responded to Request for Proposals (RFPs), providing well-crafted and competitive proposals to potential clients.- Instrumental in expanding the team size by over 100% within 6 months, leading the team in delivering critical projects across multiple locations such as Austria, Malta, USA, Germany, Philippines, The Netherlands, Sri Lanka, Ireland, England, Russia, Azerbaijan, etc.- Led the talent acquisition efforts, attracting, interviewing, recruiting, on-boarding, developing, and retaining top talent to build and maintain strong, effective, and competent teams while fostering their growth.- Acted as the primary point of contact for HR processes, including goal setting, performance reviews, and day-to-day employee relations for a team of around 45 software engineers.- Successfully managed projects in non-Telecom sectors, including the Financial Services industry and Traffic-congestion charging.- Ensured quality objectives were met by following best software engineering methodologies and processes.- Utilized innovative software engineering tools and techniques to promote a culture of continuous improvement and efficiency across the software and business processes.

Cyprus

- Successfully guided critical software development projects for key global customers, including Vodafone, AT&T, Sprint, Telefónica, Telkomsel, U.S. Cellular, and others.- Provided expert support for sales and presales pursuits, contributing to successful client engagements and business development.- Acted as a Knowledge Trustee, providing valuable technical support to the project team and facilitating knowledge sharing to enhance the team's expertise.- Defined comprehensive training and mentoring plans, formalized reuse and best practices, and ensured adherence to quality methodologies to drive consistent high-quality deliverables.- Collaborated with customers to gather requirements and ensure alignment between project goals and client needs.- Conducted thorough design reviews and provided accurate project estimations for new initiatives.- Offered valuable feedback to enhance Amdocs' products and refine internal processes, contributing to continuous improvement.- Administrated and contributed to the consolidation of reuse and best practices through internal technical forums, wikis, and other knowledge-sharing platforms.- Led a team of Innovation Experts, fostering a culture of innovation among employees and guiding initiatives to drive technological advancements.

Cyprus

- Led and supported projects in multiple international locations, including China, Indonesia, the United States, Dominican Republic, Norway, Denmark, Spain, Germany, Greece, Romania, Indonesia, The Netherlands, etc.- Effectively managed large teams throughout project lifecycle, from scoping to post-production support.- Developed comprehensive training plans for clients and conducted engaging training sessions.

Cyprus

- Designed and implemented systems for Message Acquisition Applications. - Designed, implemented and tested solution for handling GSM roaming solution.- Supported projects in the Brazil, United States, Canada, Norway, Israel, etc.

Bachelor Of Engg., Computer Science, First Division

Activities and Societies: Quiz, Organizing Technofest, an intercollege Technical event.

Education record