Arun Narayanan Ajaya Kumar Pmp, Pmi-Acp, Csm, Itil Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

· Managed and ensured the successful delivery of complex projects involving multiple teams from different groups across the bank, as well as external vendors.· Worked on multiple business case preparation.· Worked closely with BSA, Dev, QA, InfoSec, Gating, Data risk & Business team to ensure all the necessary assessments are completed, and if required, Operations/Process documents are updated and project is delivered without any impediments or defects while going live.· Integrated inputs from all stakeholders to establish and manage a consolidated schedule, scope and budget.· Tracked and managed project risks, issues, action items and key decisions in the PM log. All the critical issues and risks are escalated as outlined in the project management plan.· Reported project status to multiple stakeholder groups, business lines and executive Steering Committee.· Accountable for ensuring all the documentation & Artefacts is in place with all sign offs on SharePoint and going through the Gating process, if required, and ensuring all the high & medium risk are mitigated before OE meeting.· Developed and managed project schedule with MS project.· Provide training to new hires and maintain a knowledge base for future reference or similar project and store it in the repository.

Toronto, Ontario, Canada

• Manage PMLE and lead various work packages assigned by Project Managers.• Facilitate weekly management meetings for Project updates and send out meeting minutes.• Coordinate and update action items assigned to any team/project member.• Maintain projects and releases artifacts (Intakes, Triage submission, RAID log, Lessons learned, gating checklist).• Ensure work packages are completed within the proposed milestone deadline.• Generate financial reports and visualizations for Executive reporting.• Lead and collaborate with team members for any team project deliverables assigned.• Guide and train new team members regarding any queries related to deliverables.• Coordinate and consolidate weekly executive updates.• Create and manage financial artifacts.

Toronto, Canada Area

● Process and fulfill retail and non-credit customer requests made through Electronic Banking Channel (opening accounts, changes to investments) accurately and efficiently ensuring adherence to outlined practices, procedures and policies to meet Service Level Agreements ● Review and identify all incorrect, invalid or incomplete customer requests for escalate to appropriate area for resolution ● Keep abreast of all relevant CIBC products and services by consistently updating products, procedural and technological knowledge and all upgrades within area of responsibilities ● Prioritize and organize workload to ensure deadlines are met and diarized items are processed according to policies and procedures ● Assist in training new incumbents and/or temporary staff on procedures and guidelines to ensure transfer of knowledge and consistency in process ● Cross train in other positions to assist/provide support to other team members/area(s) of equal value in peak times or on a temporary basis to meet or exceed Service Level Agreements

Toronto, Ontario, Canada

Toronto, Canada Area

● Led Agile validation team for the new LG software update project and support the R&D team to meet and exceed the quality of the new product. ● Facilitated team meetings to discuss activities, reached consensus, and resolved issues that ultimately led to increased team productivity ● Establish testing/validation schedule and items with Quality Management team and Technical Account Management team. ● Ensure that the software validation tests are conducted as per the test cases provided by LG Electronics Canada, HQ, and Mobile Service Providers.

Toronto, Canada Area

● Led Agile Life Cycle and managed multiple projects teams, especially in Magento e-commerce Website Development, of 10 members that included Development, Business Analyst, Quality Assurance teams.● Created team specific Agile process flow in JIRA to move tasks from one activity to another and assisted Scrum master across the company to customize JIRA for their requirements.● Analyzed existing business systems and processes to establish business process models, user requirements, functional and business requirements, and technical designs.● Validated that delivered solution met the requirements as documented in FRD and confirmed that project release documentation accurately reflected delivered product

Toronto, Canada Area

● Led SDLC and Agile Life Cycle and managed multiple projects teams, especially in Mobile Application Development, of 10 – 15 members that included Development, Business Analyst, Quality Assurance teams.● Implemented Work Authorization and WBS, which increased efficiency of processes and optimal usage and tracking of resources that resulted in 20% reduction in project time● Conducted JAD sessions to analyze existing business systems, processes and requirements to establish business process models, user requirements, functional & business requirements, and technical designs using tools such as balsamiq and pencil● Managed multiple vendors during design, build, and implementation stages; resolved issues encountered during testing and provided training to the team when required● Fostered strong relationships with stakeholders, project teams and external vendors ensuring that project delivery expectations were clearly defined and met, while simultaneously facilitated the continuous evolution of the PMI best practices

Advanced Diploma In Project Management & Strategic Leadership, Project Management

Bachelor Of Technology - Btech, Mechanical Engineering