Arunkumar Ac Email & Phone Number

SERCO – ZAYED UNIVERSITY – ABU DHABIDesignation: CAFM Team Leader (August 2023 – Till date) JOB PROFILE:• Handling daily health check-up by running SQL queries in MSSQL Studio.• Experienced in SQL Database of FSI Concept system and experienced in uploading data using FSI Import tool and Workflows.• Created multiple reports based on project requirements using Crystal Report and Power BI.• Providing immediate support on FSI-GO troubleshoots.• Involved in data cleansing activity before the data upload.• Responsible of mobilizing new projects into FSI Concept system for Breakdown, PPM, and Scheduled Jobs.• Working on Multiple projects like The Galleria, ADIA, New York University, Sorbonne University, Rihan Heights, Zayed Sports City, Mubadala Multi Sites, Zayed University – Dubai & Abu Dhabi.• Responsible for creating workflows for new projects which sends Daily, Monthly, and weekly report and sending Task notifications to users for both Reactive and PPM Tasks.• Creating new user accounts in Concept and assigning relevant license, roles, and permissions for that particular contract.• Provide training to end-users on the functionality and use of the CAFM system and eService Application (Zoho) for ePTW & Loading Bay for multiple projects, as well as ongoing technical support and troubleshooting assistance.• Maintain comprehensive documentation of CAFM system configurations, processes, and user guides, and generate regular reports on system performance and usage metrics.SERCO – DUBAI AIRPORT FACILITIES MANAGEMENT (DAFM)Designation: CAFM Coordinator (January 2022 – March 2023)JOB PROFILE:• Assigning WOs to the relevant team in DXC & DWC airports.• Handling calls & mails within the agreed KPI (Key Performance Indicator).• Handling all kind of follow-up from the THD (Technical Helpdesk).• Prioritizing the workorders according to the criticality.• Updating and closing the WO with exact information in MAXIMO, which is provided by Engineers and TLs.• Weekly twice generating report from MAXIMO for DA (Dubai Airport) meeting with the consolidated details of the work order (APP/INPROGRESS/ONHOLD/WMATL/SHED/WQC).• Communicating with our management and staff relating to calls/emails received.• Generating backlog reports from MAXIMO for pending WO to update as per KPI to avoid breaches.• Providing training and monitoring to the newly joined staffs.• Classify work order by Response Time (P1, P2, P3).• Raising CM Work Orders and plant room inspections on a daily basis

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  K.L.N. College Of Information Technology, Pottapalayam, Sivagangai Dist

  Information Technology