Engaged as product manager to conceptualize ecommerce strategy & led solutions development based on SAAS platform (Azure) Spearheaded 11 build releases; Owner of product backlogs-prioritized features and led release planning & sprint planning meetingsLaunched 2 B2B site for French pharm to streamline “vaccine reservation”; 9/10 engagement score; estimated GMV impact of +$400Mn p.a

Led cross-functional teams of 20+( Dev,QA,UX) in product solutions delivery (from requirements gathering through build, test, launch & support) Launched flagship B2B site; 450+ product categories; procurement optimization through punch-out Requirement Ownership: Elicited, ideated & managed functional specification, product backlog & prioritization

• Responsible for End to End product strategy; launch of student-engagement portal • Increased lazy registrations three-folds by reducing student enrolment time by 50%;improved the monetization of value-added services up to 25% • Appreciated & awarded as Best Performer in 2017 for conceptualizing strategies for multi-country roll-out

Improving user experiencePerformed Benchmarking analysis on Mobile App, Mobile Site and Web Browser experienceDeveloped an analytical model based on social media to provide visibility on engagement

Identified the gaps in CRM process & proposed CSAT score based on SLA Compliance factorsSuggested a product enhancement road map with focus on customer needs and sustainability

• 33 months of experience in PeopleSoft FSCM as a product consultant managed the product backlog & product related issues • Designed businesses processes (Purchasing /Account receivables) & decreased intricacies across 5 core systems