Mts 1, Solution Engineer
Current• Specialized in large enterprise/SMB merchant integrations from US, India, MEA, AU regions who sell/offer service to global customers.• Closely interact with prospects in deeply understanding the merchant’s business needs and customize solution designs, make product demonstrations with supporting proofs of concept and guide the tech team to implement complex solutions efficiently.• Collaborate with Cross-functional teams such as Sales, Business, Product, Engineering, SRE for creating/customizing solutions and convey product experience as I act as an interface between merchants and product suite.• Analyse transaction trends to proactively identify opportunities for improvement, help merchants in issue resolution and strategic enhancements to boost success rates and foster user engagement.• Delivering comprehensive business data reviews of integration programs to the leadership team and timely updates on emerging use-case trends.