Arunkumar Muthukrishnan Email & Phone Number

Hosur, Tn, In

Hosur, Tn, In

Bengaluru, Karnataka, India

Primary Responsibilities: • Led Transition Projects: Collaborated closely with the Solution Architecture team to successfully transition new projects, ensuring seamless integration with existing services and minimal disruption to operations.• Service Delivery Management: Managed end-to-end service delivery for a diverse portfolio of clients, ensuring that all services met or exceeded SLA requirements and client expectations.• Client Consulting & Relationship Management: Provided… Show more Primary Responsibilities: • Led Transition Projects: Collaborated closely with the Solution Architecture team to successfully transition new projects, ensuring seamless integration with existing services and minimal disruption to operations.• Service Delivery Management: Managed end-to-end service delivery for a diverse portfolio of clients, ensuring that all services met or exceeded SLA requirements and client expectations.• Client Consulting & Relationship Management: Provided expert consulting on service design, implementation, and optimization, contributing to improved client network performance and satisfaction. Regularly engaged with clients to discuss network enhancements and service improvements.• Network Solutions Design: Developed and implemented innovative network solutions to meet emerging client and company requirements, aligning with strategic business goals.• Incident & Problem Management: Led the Problem Management team in resolving high-severity incidents, coordinating responses to minimize downtime and prevent recurrence. Managed escalations effectively, ensuring timely resolution and client communication.• Change Management Leadership: Oversaw all network changes, monitoring service impacts and ensuring all changes were executed and documented in line with best practices.• Resource Planning & Optimization: Strategically planned the allocation and utilization of resources, optimizing operational efficiency and controlling expenditures to stay within budget.• Service Quality & Continuous Improvement: Championed continuous service improvement initiatives, applying best practices to enhance service delivery processes and achieve higher levels of customer satisfaction.• Team Leadership & Development: Directed a team of service delivery professionals, providing mentorship, training, and performance evaluations. Spearheaded professional development initiatives to build team capabilities and drive service excellence. Show less

Chennai, Tamil Nadu, India

Primary Responsibilities: • Verified staff compliance with current procedures, identified lapses, and developed plans to eliminate gaps.• Served as customer service team lead, enforcing company policies, answering co-workers' questions, and training new staff.• Conducted annual appraisals, spearheading professional development initiatives• Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers… Show more Primary Responsibilities: • Verified staff compliance with current procedures, identified lapses, and developed plans to eliminate gaps.• Served as customer service team lead, enforcing company policies, answering co-workers' questions, and training new staff.• Conducted annual appraisals, spearheading professional development initiatives• Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.• Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.• Optimised team training and staff development.• Planned efficient use of resources to control expenditures.• Actively involved with the Solution architecture team to complete new project transition. • Design of new network solutions to support emerging customer and company requirements • Part of problem management/Change Management team and handling escalations for remote clients. • Resolving high-severity incidents and monitoring all the service-impacted network changes till the closure. • Actively involved with the Solution architecture team to complete new project transition. • Supported customer implementations and ensured success through the identification and application of repeatable best practices.• Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.• Planned and executed feasibility studies to improve the integrity of proposed action.• Consulted on the design and implementation of large change management projects for the company's operational and IT functions.• Resolved complex customer inquiries, disputes, and complaints. Show less

Chennai, Tamil Nadu, India

Primary Responsibilities: • Network Consulting, implementation, network protection and restoration, bandwidth availability and utilization.• Consulting customer network design and re-designing, device procurement.• Design of new network solutions to support emerging customer and company requirements• Managing Cisco / Juniper Routers and Switches including Nexus.• Managing configuring and troubleshooting of ASA, FWSM, Palo Alto,• Identified, addressed and either resolved… Show more Primary Responsibilities: • Network Consulting, implementation, network protection and restoration, bandwidth availability and utilization.• Consulting customer network design and re-designing, device procurement.• Design of new network solutions to support emerging customer and company requirements• Managing Cisco / Juniper Routers and Switches including Nexus.• Managing configuring and troubleshooting of ASA, FWSM, Palo Alto,• Identified, addressed and either resolved or escalated project issues.• Arranged upgrades to hardware and software to maintain technological capabilities.• Configuration of FWSM Outbound Access for access control, NAT & PAT, IPSEC Encryption and Security Levels for inside network, outside network and DMZ.• Implementation of Best practice and service improvement plans.• Carrying out periodical DR Drills and share the result with customer.• Suggested and implemented the architecture change in the redundant topology for Customer.• Involved in Designed/configured/Implemented the Nexus 3062 Switches in Customer LAN Environment.• Part of problem management/Change Management team and handling escalations for remote clients.• Resolving high severity incidents and monitoring all the service impacted network changes till the closure.• Actively involving with Solution architecture team to complete new projects transition. • Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.• Trained and supervised team to deliver on store sales targets.• Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.• Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment. Show less

Chennai, Tamil Nadu, India

Primary Responsibilities: • Managing the entire network data centre having multivendor environment like Cisco, Juniper and Nortel.• Implementing new changes and offering network solutions as a Team Lead• Rendering third level support to all internal business units on network services• Leading activities for resolving critical network incidents• Reviewing and monitoring all the service impacted network changes till the closure• One of approve in Change management for new… Show more Primary Responsibilities: • Managing the entire network data centre having multivendor environment like Cisco, Juniper and Nortel.• Implementing new changes and offering network solutions as a Team Lead• Rendering third level support to all internal business units on network services• Leading activities for resolving critical network incidents• Reviewing and monitoring all the service impacted network changes till the closure• One of approve in Change management for new firewall policy implementation.• Configured and executed troubleshooting of:o VLAN and HSRP in various networkso Site-to-site VPN on Cisco ASAo Load balancer on Alteon and F5• Providing prompt solutions for critical service disruptions and maintaining clear communication with the affected business unit• Resolved critical network incidents and monitored all the service impacted network changes till the closure.Project done:• 2 factor authentications has enabled for Global VPN user by ASA and ACS with help of CA and AD servers.• Site-to-Site VPN configuration for ISOLATED Network Datacenter by CISCO ASA VPN with ACS for Radius authentication.• Configuring Security policies to provide the access to various projects.• Have upgraded the IOS in Cisco routers, Cisco switch, Nortel VPN, Alteon, GB, Netscreen and Big-IP as per the business requirement and entire up gradation activity has been completed with minimal production impact and prepared the AIG.Highlights:• Holds the distinction of receiving Certification of Appreciation award for successfully accomplished the certificate based VPN.• Received appreciations from Project team for IPV6 and CBIS POC.• Received various appreciations from Senior Management for distinction projects• All manual requests have automated as per the organizational policy Show less

Tiruchirappalli, Tamil Nadu, India

Primary Responsibilities: Duties & Activities – Involved in:• Installation, Configuration, Administration, troubleshooting and maintenance of different Network.• Leased line maintenance for various bank customers.• Handling and troubling shooting network devices Switches, Modems and CISCO router. Configuration and Maintenance of Cisco routers (/ 3660 / 2620 / 2621/ 1700) and switches (3500, 2900).• Configuration of Inter VLAN.• Configuration and Maintenance of leased… Show more Primary Responsibilities: Duties & Activities – Involved in:• Installation, Configuration, Administration, troubleshooting and maintenance of different Network.• Leased line maintenance for various bank customers.• Handling and troubling shooting network devices Switches, Modems and CISCO router. Configuration and Maintenance of Cisco routers (/ 3660 / 2620 / 2621/ 1700) and switches (3500, 2900).• Configuration of Inter VLAN.• Configuration and Maintenance of leased circuits and ISDN lines.• Implementing network security using Access Lists and Up gradation of Network devices.• Handling, Installing and troubling shooting different server like (IBM /HP)• Technical support for remote office.Project done:• 2900 series CISCO router configure in NIT at Trichy for the Project of SSE (Govt.,)• Along with BSNL 2 Mbps lease line connect establish and configure the CISCO router in PRIST University• Give a technical support to configuration of CISCO Switches and Routers to SASTRA University campus with help of superior.• My self and superior installed and configure the SUN NAS storage 5130 at SASTRA University. Show less

Tiruchirappalli, Tamil Nadu, India

Primary Responsibilities: • Working as a Team In charge for installation team in our Region.• Handling and Co-ordinate with the Various Customers like Taluk Office, Panchayat Union Office, Government School, Sub-Register Office, all banks and etc…• Configuring & Troubleshooting Network products ( Switches, HUB)• Configuration of VLAN and Inter VLAN routing in routers and switches.• Solving all types of problems in network devices.• Planning implementing and maintaining… Show more Primary Responsibilities: • Working as a Team In charge for installation team in our Region.• Handling and Co-ordinate with the Various Customers like Taluk Office, Panchayat Union Office, Government School, Sub-Register Office, all banks and etc…• Configuring & Troubleshooting Network products ( Switches, HUB)• Configuration of VLAN and Inter VLAN routing in routers and switches.• Solving all types of problems in network devices.• Planning implementing and maintaining Network Infrastructure• Installing the Windows 2003 Servers, Desktops, Printers and Scanners.• Handling and Complete the 200 Sup-Register Office Installation within 24 days.• Co-ordinate and Installing the LVB Core Bank Conversion in our Region. Show less

Tiruchirappalli, Tamil Nadu, India

Primary Responsibilities: • Installation, Maintenance, and Troubleshooting of MS Windows. • Assembly and Servicing of ZENITH Systems and Assembled systems. • Servicing of all types of printers (like Wipro, Epson, hp, canon, Lexmark.)