Arunkumar Muthuraj Email & Phone Number

Level 9 (IT Operations Team Lead)Accountabilities:Currently working as a Lead of Network Team in one of the large deals in Accenture; to multiple clients preparing the business case for the new projects.Managing and overseeing the operations of a team which provides end-to-end support for infrastructure services of a client including CUCM, CUBE, Cisco Unity connection, Lync.My team prepares LLD and HLD design documents for each site migration from PBX to Cisco IPT Platform and configures Route pattern, Translation Pattern, Partition, CSS, Region, Device Pool and Location into CUCM two weeks prior to transformation schedule.Part of MoD (Manager on Duty) team and responsible for all the operations of our entire ODC at the time of MoD shift.Maintaining communication with functional managers and executive management to ensure issues are resolved.Making recommendations for changes and improvements and communicate to senior management.Generating reports and presenting those reports to management in regards to service availability, uptime, and adherence to Standard Operating Procedures and SLAs.Participating in Crisis Management, continuous improvement, knowledge management and other key processes. Scheduling resources to ensure 24/7 coverage, align resources to specific platforms/subject matter expertise

Level 9 (IT Operations Team Lead)Accountabilities:Currently working as a Lead of Network Team in one of the large deals in Accenture; to multiple clients preparing the business case for the new projects.Managing and overseeing the operations of a team which provides end-to-end support for infrastructure services of a client including CUCM, CUBE, Cisco Unity connection, Lync.My team prepares LLD and HLD design documents for each site migration from PBX to Cisco IPT Platform and configures Route pattern, Translation Pattern, Partition, CSS, Region, Device Pool and Location into CUCM two weeks prior to transformation schedule.Part of MoD (Manager on Duty) team and responsible for all the operations of our entire ODC at the time of MoD shift.Maintaining communication with functional managers and executive management to ensure issues are resolved.Making recommendations for changes and improvements and communicate to senior management.Generating reports and presenting those reports to management in regards to service availability, uptime, and adherence to Standard Operating Procedures and SLAs.Participating in Crisis Management, continuous improvement, knowledge management and other key processes. Scheduling resources to ensure 24/7 coverage, align resources to specific platforms/subject matter expertise

 Currently working as a Lead of Network Team in one of the large deals in Accenture. Working as a Technical consultant to multiple clients preparing the business case for the new projects. Managing and overseeing the operations of a team which provides end-to-end support for infrastructure services of a client including CUCM, CUBE, Cisco Unity connection, Lync. My team prepares LLD and HLD design documents for each site migration from PBX to Cisco IPT Platform and configures Route pattern, Translation Pattern, Partition, CSS, Region, Device Pool and Location into CUCM two weeks prior to transformation schedule. Part of MoD (Manager on Duty) team and responsible for all the operations of our entire ODC at the time of MoD shift. Maintaining communication with functional managers and executive management to ensure issues are resolved. Making recommendations for changes and improvements and communicate to senior management. Generating reports and presenting those reports to management in regards to service availability, uptime, and adherence to Standard Operating Procedures and SLAs. Participating in Crisis Management, continuous improvement, knowledge management and other key processes.  Scheduling resources to ensure 24/7 coverage, align resources to specific platforms/subject matter expertise.

Accountabilities:Played a vital role in design, development, implementation and support of Cisco Unified Communication components.Regular activities include IP phone configuration, installation and configuration of Cisco Unified Communication Manager, Meeting Place Express, Contact Center Express, Cisco Unified Presence and Unity connection. Also configuration of protocols like SCCP, H.323, MGCP and SIP.Successfully installed and configured Microsoft OCS and integrated this with Cisco communication manager.Successfully implemented Cisco Unified Communication components for a road show conducted by TCS. First time ever we integrated TCS’s banking solution called “Bancs” with Cisco. This has been highly appreciated by TCS top management.Administer the systems with Solaris operating system.Migrating system’s OS from other operating system to Solaris operating system.Testing and exploring features of Solaris operating system.Monitoring server performance.Maintaining network connectivity and security

Accountabilities:Network Engineer of the core Network Engineering Team with the responsibility of designing, configuring and managing Sify's core network infrastructure spanning across India, US, UK and Hong Kong that includes more than 1000 Cisco routers with a wide range of Cisco switches, routers and VoIP devices.Responsible for solving the problems tacs in OSPF, RIP and static routes.Raising and execution of change managements for addition and modification in design of the core, distribution and edge of Sify’s network infrastructure.Coordination with upstream data / voice providers for new implementations and customer related problems.Engineering the internet bandwidth based on the gateway utilization.Management and control of traffic in Sify's backbone network.Coordination with other technical teams for day to day issues on VoIP services, hosting services and dialup services.Providing solution to escalated critical corporate customers’ problem from technical help desk.Testing and implementation of any new product in the network

Accountabilities:Network Engineer of the core Network Engineering Team with the responsibility of designing, configuring and managing Sify's core network infrastructure spanning across India, US, UK and Hong Kong that includes more than 1000 Cisco routers with a wide range of Cisco switches, routers and VoIP devices.Responsible for solving the problems tacs in OSPF, RIP and static routes.Raising and execution of change managements for addition and modification in design of the core, distribution and edge of Sify’s network infrastructure.Coordination with upstream data / voice providers for new implementations and customer related problems.Engineering the internet bandwidth based on the gateway utilization.Management and control of traffic in Sify's backbone network.Coordination with other technical teams for day to day issues on VoIP services, hosting services and dialup services.Providing solution to escalated critical corporate customers’ problem from technical help desk.Testing and implementation of any new product in the network

Successfully completed the given project smart networking within the time limit.Investigated a dynamic and application transparent design for query caching.Used a cache replacement policy to flush out unused query responses and manage the cache space.Compared the different caching alternatives using realistic workloads and understand their performance implications

Successfully completed the given project smart networking within the time limit.Investigated a dynamic and application transparent design for query caching.Used a cache replacement policy to flush out unused query responses and manage the cache space.Compared the different caching alternatives using realistic workloads and understand their performance implications

Successfully completed the given project smart networking within the time limit.Investigated a dynamic and application transparent design for query caching.Used a cache replacement policy to flush out unused query responses and manage the cache space.Compared the different caching alternatives using realistic workloads and understand their performance implications

Accountabilities:Configured company's Wide Area Network (WAN).Helped to configure whole wireless Local Area Network (LAN).Regular activities included data backups from company's server once a week.Monitored organization network using network monitoring tool Solarwinds.Achieved 99% uptime from 87% uptime in company LAN and WAN

Accountabilities:Worked as a part time employee.Developed Web based applications and websites.Maintained existing applications and up-gradation of the technology.Participated in the Technical Research Activities initiated by the company. CONTRIBUTIONS/ACHIEVEMENTSSuccessful implementation of CUCM, CCX, MPX, Presence and Unity for a customer in a very short period of time, which was highly appreciated by the client and TCS top management.Appreciated for handling many critical banking implementations in my previous project.Awarded TCS star-team of the month.

Accountabilities:Worked as a part time employee.Developed Web based applications and websites.Maintained existing applications and up-gradation of the technology.Participated in the Technical Research Activities initiated by the company. CONTRIBUTIONS/ACHIEVEMENTSSuccessful implementation of CUCM, CCX, MPX, Presence and Unity for a customer in a very short period of time, which was highly appreciated by the client and TCS top management.Appreciated for handling many critical banking implementations in my previous project.Awarded TCS star-team of the month.

Post Graduate, Computer Networks

Computer Networks, Full time residential course

Post Graduate, Computer Networks

Computer Networks, Full time residential course

B.E, Electronics And Communication

First Class

B.E, Electronics And Communication

First Class