Arunkumar Paramadayalane Email & Phone Number

Richmond Hill, On, Ca

Canada

• Use business intelligence systems and tools to create and implement all features in reports.• Analyze data and re-mapping fields based on business requirements.• Optimize reports and databases by creating various clustered, non-clustered indexes and index views; use aggregate strategies to aggregate data, sorting and joining tables.• Recipient of Service Excellence Award for outstanding contributions and efforts that resulted in improvements in various areas and improving the customer experience.• Transitioned from internship role into permanent full-time role at the end of the internship.• Recognized by manager for strong understanding of systems and processes, logician and methodical thought process and strong people skills. • Created robust and intelligent reports for the whole team to facilitate necessary transactions to improve instant fill, which was praised by service planners and enabled them to improve instant fill KI continuously, resulting in better customer experience scores and reductions in escalations.• Delegated to train all staff in new program or improvements within JD Edwards system/ERP. • Designed and implemented user document and ensure everyone is trained. • Created process flow diagram and ISO process documents.• Selected as a member of Compugen Reporting Excellence Team due to expertise in data analytics

Performed shipping, receiving, and inventory management* Achieved excellent customer service by utilizing analytical and interpersonal skills* Developed everyday activity plans with the team to increase productivity* Maintained/exceeded store target to increase the company profits* Diagnosed problems and created service plans/orders for customer/demo products* Trained and mentored new employees, and supervised team of five consultants* Involved in merchandising, planogram setup, and store open/close activities

Offered first call resolution of issues, services and products based on customer needs* Handled CIBC service procedure efficiently and serviced clients effectively* Provided a superior client experience on every call to meet and exceed client’s expectations* Achieved Top Box Surveys 100% on every month client experience

Implemented quality assurance and testing procedures for over 1000 ASIC’s daily* Configured, calibrated and performed troubleshooting on ASIC Automated Test Equipmentsuch as Teradyne Tiger, Teradyne Ultra Flex, Advantest 2000, and Agilent 93000 SOCseries* Generated error reports, collected operational and experimental data to aid Designers andTest Engineers in the production development process* Prepared training, troubleshooting manuals and trained new hires

Adapted quickly to the new environment and maintained reliability* Achieved given target in a daily basis with high level of accuracy* Processed electronic banking customer request by following CIBC procedures and practices

• Provided excellent customer service by maintaining the company standards• Achieved daily goals and maintained key performance requirements• Activated and updated cellular, satellite, internet and cable services• Involved in merchandising and planogram setup

San Jose, California, Usa

Designed, developed and tested application interfaces for SONY products using C++,OOAD, XML, HTTP, TCP/IP, Windows and SONY proprietary APIs* Modified and created additional APIs for existing modules based on project requirementchanges

Developed test plans and performed system testing, trouble shooting and bug reporting.

Involved in design, development and testing of modules for different projects using C++,VC++, OOAD, SQL, RPC, TCP/IP, Win32APIs, Visual Source Safe, Windows and UNIX.

Master Of Technology, Computer Science And Engineering; Computer Science And Engineering

Diploma, Supply Chain And Logistics

Bachelor Of Technology - Btech, Computer Science And Engineering