• Automated reporting processes, improving data accessibility and enhancing decision-making capabilities.• Ensured alignment between business objectives and technology solutions.• Utilized advanced analytics tools, such as Excel, SQL, and Power BI, Tableau, Qlik sense to analyze large datasets related to sales, production, and customer feedback.• Extracted meaningful insights, contributing to data-driven decision-making processes.• Designed and implemented business intelligence dashboards, providing real-time visibility into key performance indicators (KPIs) for senior management.• Collaborated with cross-functional teams to implement new technologies and process changes.• Assisted in financial planning activities, supporting overall business strategy.• Effectively communicated complex technical information to non-technical stakeholders, fostering collaboration and understanding.• Led and Achieved Overall Business KPI Claims TAT 2.5 days North America Market• Daily track of Commodity wise Warranty Analysis• Assess and process Warranty claims. Ensuring compliance• Dealer Support via Emails, share drive for warranty claim submission or other warranty inquires• Providing professional customer service to internal and external stakeholders• Administration within the warranty system like Labor rate, Transfer of warranty, price change etc..• Specific analysis task like auto vs manual review, uppermost causal part, etc..• Specific reporting task like TAT, Cost Save, Assessor output, Etc…• Audit Support and other warranty duties as per requirement

• Enhancing Service & Spares performance of the assigned networks.• Create understanding/awareness about the new product in the channel and market.• Ensuring the Complete Service Process is adhered at the Primary & Secondary Networks• Implementing & Maintaining the VI Norms at the dealerships, highlight deviation, carry out regular reviews and extend necessary support to meet the same.• Training of dealership Service team ensuring adequate manpower at dealerships as per norms• Monitoring the Service day to day operation of the dealers on a daily basis. Also, create various types of trend analysis reports.• CSI Follow Up & Ensuring Customer Satisfaction High and Zero Customer Complaint• Troubleshooting Vehicle Complaint & timely Resolving Co-ordinating with QA Team• Preparing Quality & Informative Field Complaint Analysis Report for QA Team• Regular follow up Periodic Parts Replacement & Dealer Parts Cover Ratio Achievements• Disseminating DSA for Warranty Rejection• Ensuring Dealer Warranty Claim Process on time Submission & Warranty Parts Reaching condition at Plant Quality Team.• Planning & Execution Various Service & Parts Sales Promotional Activities• Regular follow Up for Added Value Services Additional Warranty, RSA, Etc.…• Monitoring Spare parts Sales & Spare parts Inventory & Order Management• Engaging with the customer on a regular basis & resolving the Customer concerns for improving Customer Satisfaction• Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction.• Team management & Grooming of the team to achieve their respective targets.• Achieved High Customer Satisfaction among the Pan India In the Year of 2017.