Arunkumar Varma Email & Phone Number

Mumbai Area, India

• Collect & Analyze information from various sources and present it to management in structured way to help making Business decisions• Flight activities / Revenue on different sectors and provide insights to Senior Managements through Monthly /Quarterly/Weekly reports• Uploading the data into POWER BI and worked around the data to give clear picture about trend.• POM Value tree: Created POM value tree which helped the campaign team to focus on relevant segments ofmembers. • Migrated marketing decisions related algorithms/queries from Oracle to R, improving the speed and efficiency.• Automated cross sell insurance/hotel campaign to customers travelling international.• Perform fall out analysis for website visited customers.• Anomaly detection for drastic change in usage in card and partner spends.• Identifying the program depth route using look-alike model.• Ad-Hoc Reporting: Assist the team in ad-hoc reports, delivery of data by identifying trends• Data cleaning from different systems/ Data sources• Data formatting – Structuring/ Mapping different data sets into Master views for Dashboard.• Leveraging R/SQL for Automation/Streamlining Reports/Dashboards.

Mumbai Area, India

Related to Analytics • Daily, Weekly and Monthly Reports on Loan products• Client Intimation letters• Cibil Hit Rate & Cibil Data submission• Underwriting Deck• Under Construction Analysis• Processing Stats• Exception Reports• Deck on all Products• RBI Negative Upload and Dedupe check• Raising OLM for CIBIL rectification & Updating to other Credit Bureau as well• Segments wise reportsRelated to System Support• Collection Management System.CMS Id creation & deletionParameter setup User Recertification on Quarterly bases• LOS Parameter maintenancesUser Recertification on Quarterly basesUser Role Recertification LOS ApplicationUAT testing for various system enhancements

Mumbai Area, India

• Daily MIS and Analysis on Forex & INR Cards• Business Letter on monthly bases• P&L Report on monthly bases• Budgeting and Analysis on Numbers and Values for Current Financial year• Data Extraction from Vendor on monthly bases• Weekly Analysis on Card Loss & Cash Loss Report• Analysis on Breached transactions• Business requirement Documents / Feasibility Study Documents

Mumbai Area, India

• Managed Product operations including requirement analysis and designing & overseeing • Improvements in existing products processes • Efficiently managed Welcome Gift process for new card acquisitions • Ensured timely approval & closure of reversal amount for reversal service requests Portfolio Management Activities - Credit Card • Directed and Managed Inbound and Outbound operational processes like Loan on Phone, Dial & Emi, Upgrades, Renewals, Credit Line Increase & Decrease, Card Protection Plan• Managed SMS campaigns of different promotional activities• Worked on parameter setting up & testing • Reviewed and tested the technical module for upgrades • Managed data requirements for portfolio management activities• Co-ordination with Operations and Phone Banking team-on closure of service requests• Assisted Senior Portfolio Managers on analysis for presentationsAnalytics Support - Credit Card • Retrieved & organized databases using SQL queries • Assisted cards analytics unit by providing requirements for data pertaining to the customer lifecycle management.• Ensured NDNC scrubbing on databases released for tele-calling

Mumbai Area, India

• Back office Executive - Credit Cards Division • Managed Outbound & Outstation operational processes like System & Docs check etc. • Analyzed leads for credit card application. • Handling the back-office team • Ensured timely payments to partners for services rendered • Provided system training to new employees

Master Of Business Administration - Mba, Finance, General

Bachelor'S Degree, Business/Commerce, General