Arun Kumar Aazi Arulthasen Email & Phone Number

Puchong, MY

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

1. Support contact point for products used in Teleport (external, Saas & internal products).2. Attend and manage 2nd level support tickets.3. Products supported are SmartKargo (external), Notion (Saas) and internal products (Teleport Delivery, Teleportal, One Teleport).4. Assist in product testing (modular) when required.

Petaling Jaya, Selangor, Malaysia

1. Provide Tier 2 support.2. Attend to hardware and software related tickets escalated to Tier 2.3. Visit customers onsite to attend on hardware and software related issues when required.

Kuala Lumpur, Malaysia

As a Senior Onsite Support Engineer, I am based at the client’s organization (Brahim’s SATS Food Service Sdn. Bhd.) to manage the IT infrastructure. My job scope includes:1. Desktop, laptop & application support.2. Managing the IT Help Desk team.3. Managing the server (physical & virtual machine) infrastructure.4. Managing the network infrastructure.5..

Seri Kembangan

I was a trainer specializing on soft skills and technical training exclusively for Shell Malaysia that also includes preparing and facilitating training modules. I also mentored new trainers by conducting “Train the Trainer” sessions.Achievements.1. Global Site System Training1.1. Facilitated training sessions for Shell Fuel station retailers on the new.

Petaling Jaya

I was a freelance event manager handling the end to end process to organizing social and corporate events.

Kuala Lumpur, Malaysia

I was the point of contact for Customer Service operations in supporting the front end systems/applications testing and documentation. I was responsible for managing the business application identification (ID) required by Customer Service operations.Job Scope:1. To manage planned and unplanned downtime of applications.1.1. To communicate information.

Kuala Lumpur, Malaysia

I managed and maintained the IT infrastructure for Central region (Maxis office, Maxis Retail & Maxis Exclusive Partner (MEP) outlets). I was also the System Administrator and managed the Open View Service Desk application. I provided IT support for regional road shows to promote Maxis products and performed 1st level support for the Citrix system used by.

Kuala Lumpur, Malaysia

I was the team lead for the IT Help Desk team (Shared Services) that supported the internal customers within the organization. Led a team 6 Service Desk Assistants that supported more than 3000 internal staffs. My job scope includes:1. Scheduling.1.1. Preparation of the monthly schedule for the service desk assistants (SDA).1.2. This includes allocation.

Kuala Lumpur, Malaysia

I was the first point of contact for IT infrastructure related problems, requests and inquiries. Provided first level support. 1. Call Management.1.1. Attend problems or inquiries received via phone from end users.1.2. Log case into the help desk system (HDS), troubleshoot, resolve or transfer case to other support teams.1.3. Attend user’s case status.

Petaling Jaya

I was a frontline agent handling calls from customers pertaining to inquiries and complaints.1. To perform the actual job function of the Contact Centre – attend to customer queries and complaints and provide relevant feedback.2. To complete any task or project as when required by the supervisor.3. To submit daily feedback on activities and report problems.

Bachelor Of Science (B.Sc.), Business Computing, Third Class Honors

Higher Diploma, Computer Studies

Activities and Societies: Football Team Team member of the college football (soccer) team.

Diploma, Computer Studies, Pass

Diploma, Computer Studies

Activities and Societies: Football Team Team member of the college football (soccer) team.

Spm (O-Levels), Grade 2

Activities and Societies: Prefect 1. School Prefect. 2. Member of the school Field Hockey team.