Arun Kumar Email & Phone Number

Coimbatore, Tamil Nadu, India

I am a proficient Salesforce Administrator and detail-oriented Quality Analyst. My approach involves efficiently managing data complexities and optimizing processes for optimal outcomes. I am well-versed in staying updated with industry advancements, enabling effective collaboration. My strengths lie in facilitating group brainstorming sessions to coordinate activities that lead to shared objectives.Collaborated closely with Europe-based clients, facilitating direct interaction to gather requirements and utilizing comprehensive questionnaires to clarify project objectives and expectations, ensuring alignment with stakeholder needs and priorities.Conducted tailored product demos for clients to showcase new features and functionalities, soliciting valuable feedback and fostering a deeper understanding of the product, ultimately enhancing user satisfaction and driving increased adoption rates.Collaborated closely with business analysts and development teams to deliver high quality software solutions.Managed projects effectively using JIRA, Confluence, Monday.com, and Zoho Project Suite.Test Execution documented effectively using Tricentis Test management tool for Jira

Coimbatore, Tamil Nadu, India

∙ Involved in client interaction for requirement gathering and business process analysis∙ Strong written communication skill for requirement freezing, bug recreation steps, documentation ∙ Participated in team discussions to get a clear idea and additional input on the requirements∙ Coordinated with the team to meet the customer's requirements for deliverables∙ Supported team and actively worked to resolve outstanding issues∙ Business requirements documentation, weekly status reports, system test cases, and training materials∙ Involved in configuring the system's complex logics∙ Support in Post-deployment activities∙ Supported the productions go–live∙ Objects such as Case, Opportunity, Quote, Work order, Service, Sales, and Accounts have been customized∙ Creation of New custom objects and fields, Security settings, permission sets, user creation, profile customization ∙ Email to case configuration∙ Data Load to Salesforce without disrupting business processes by avoiding complex automations, triggers∙ Utilizing Power Query to map the relationship between objects, records for easier data loads∙ Validation rules, formula fields, and Automation - Process Builder and Flow∙ Reports and dashboards were created to meet the needs of the client∙ Conducted Training sessions for Students as part of Bootcamp session

* Analyzed business requirements and user experience goals to develop test plans and test cases* Performed quality reviews of design documentation to ensure compliance with project plan scope and requirements* Identified, replicated, and resolved 300 errors during the development process, improving software quality and end-user experience* Collaborated with product managers and developing team to Automate Unit Testing framework* Conducting tests in accordance with established standards and procedures* Trained web application workflow guidance to three newly joined developers* Mentored junior Test Engineer about technical guidance for software projects

Coimbatore, Tamil Nadu, India

Analyzed business requirements to develop User story, User cases and test casesConducting manual testing and reporting to ensure software quality and timely delivery

Bachelor'S Degree, Visual Communication (Electronics Media)

Diploma, Information Technology