Projects:- Improving decision-support at local start-ups, Small and Medium Businesses- Generation of a high-level report for the Asst. High Commissioner at the United Nations High Commissioner for Refugees (UNHCR), Geneva in December 2011

- Managed and supported a project of an open-source ticketing support (OTRS) for effective workflow management. Designed and implemented a client-facing submission form on www.vmware.com to optimize service delivery. Impacted users: Over 100,000 world-wide licensed end-users and 20,000 partners - Played a pivotal role in the organizational transition from a legacy system to Oracle 11i, from indicating requirements, managing UATs to reconciling decision support systems. Impacted internal (global) users: 200.- Participated in strategic initiatives to increase information-sharing and eliminate process redundancies between the renewal sales and renewal operation teams- Managed the quote publishing project (XML Publisher) – changes to all quote templates and renewal notifications. Impacted users: Over 100,000 world-wide end-users and 20,000 partners- Recipient of Most Valuable Professional (MVP) award for the first quarter of 2008

"What I Speak is What Breathe," is the tall-short story of a Tamil who, for the first time travels outside Tamil Nadu and is hit by...THE WORLD.

- Played a central role in the cut-over from a vendor’s middle-tier CRM application, to the internally designed and developed application. This cut-over impacted more than 2,500 people in operations and 5,000 clients and end customers directly, in adopting the new application seamlessly- Studied team & client processes organization-wide; analyzed and configured operator grading metrics across the company, resulting in a more stable and reliable decision-support system

Managed an offshore creative print team of Graphic Designers & Document Specialists for a client with over 1,000 retail centers across North America. 24/7*365 operations. Team Strength: 100+.- Involved in strategy and implementation to increase the number of centers serviced by OfficeTiger from 140 to 250. Currently the Chennai & Manila based teams service 1,200 centers in North America- Decreased the number of negative feedback, due to any of the service delivery metrics from forty-five in June 2004 to zero in November 2004- Grew five levels within two years in the company