Responsible for driving commercial performance of a portfolio of 7 Coast Hotels across Alberta and British Columbia.

Fantasyland Hotel has 355 guest room including 120 theme room and is located in North America's most comprehensive retail and entertainment complex, West Edmonton Mall.As the revenue manager or the hotel, I was responsible for identifying and maximizing the revenue that the hotel brings in on a monthly, quarterly, and yearly basis and overseeing the staff and operations of the Central Reservations Center that receives 400 calls a day.Project lead for IDeaS G3 RMS implementation.

Leadership committee member of Hilton Chennai who won the prestigious Connie award, highest hotel award for all brands across Hilton Worldwide.As a Commercial Director, my primary responsibility was to plan and develop commercial strategies covering all segments and channels to maximize total revenue, profit performance and market share penetration, among other commercial KPIs.I led a team of 20 professionals across, sales, Marketing, Groups, meetings & events, revenue and reservation function.

Responsible for driving corporates, groups, conference and events segments for the hotel. Led a team of 12 high performing sales personnel, successfully negotiated corporate contracts with year on year rate increase, positively impacting topline revenue

Managed key corporate accounts (CNR accounts) of the hotel and was responsible for training and development of associates.Succefully completed 3 modules of Driving Customer Preference and I am a "Hyatt on Skills" Certified trainer.

•Responsible for maximizing occupancies of the Banquets in the Hotel. •Maintaining data pertaining to segments, nationalities, sources, etc., rate master, materialization, top accounts. •Solicit and communicate feedback from the market. •Contribute to product and service improvements. •Responsible for maximizing covers in the Restaurant. Establish rapport with guests maintaining effective customer relationships and handle guest enquiries, requests either personally or over the phone. • Personally and frequently verify that guests are receiving best possible service. • Spend time in each function/event to ensure that the function/event is managed well by Banquet and supporting team to ensure guest delight. • Actively endeavor to seek and resolve guest complaints, where possible, exercise judgment and escalate it to appropriate higher authorities wherever required

•Responsible for maximizing occupancies of the Banquets in the Hotel. •Maintaining data pertaining to segments, nationalities, sources, etc., rate master, materialization, top accounts. •Solicit and communicate feedback from the market. •Contribute to product and service improvements. •Responsible for maximizing covers in the Restaurant. Establish rapport with guests maintaining effective customer relationships and handle guest enquiries, requests either personally or over the phone. • Personally and frequently verify that guests are receiving best possible service. • Spend time in each function/event to ensure that the function/event is managed well by Banquet and supporting team to ensure guest delight. • Actively endeavor to seek and resolve guest complaints, where possible, exercise judgment and escalate it to appropriate higher authorities wherever required.

One point contact for guests and instrumental in driving guest satisfaction scores for the hotel.