Arun Mozhi D Email & Phone Number

Dubai, United Arab Emirates

Responsible to manage the FSM Grid cloud customer accounts, which Includeso Pre-Sales support o Business requirement analysis / Solution design / map business requirements to the product o Analyse and implement the customizations / Design and implement the integrations o Customer On-Boarding / Training and Supporto Support product team to include additional features as product enhancements Currently managing 6 SME customers from Africa and Middle East region… Show more Responsible to manage the FSM Grid cloud customer accounts, which Includeso Pre-Sales support o Business requirement analysis / Solution design / map business requirements to the product o Analyse and implement the customizations / Design and implement the integrations o Customer On-Boarding / Training and Supporto Support product team to include additional features as product enhancements Currently managing 6 SME customers from Africa and Middle East region Supported FSM Grid product team to develop Integration layer with open APIs Managing Oman Telecom, one of the major Enterprise customers of FSM Grid, which includeso Customer management / Analyse enhancements and implement solution o Design and implement new integration requirementso Solutioning and implementation for the new business processes Show less

Chennai, Tamil Nadu, India

Successfully implemented FSM Grid for Zain Kuwaito Integrated with BSM Remedy for Network Fault Management o 100 Users including Successfully implemented the FSM Grid for Oman Telecomo Broad Band Installation and Fault Management o Integrated with HPSM for Customer and Network Faultso Integrated with ARBOR, FINS and NEP for New Installationso Integrated with Omantel GIS to locate Exchanges for WFBB Installation Spearheading in Ducont’s Pre-Sales activities to… Show more Successfully implemented FSM Grid for Zain Kuwaito Integrated with BSM Remedy for Network Fault Management o 100 Users including Successfully implemented the FSM Grid for Oman Telecomo Broad Band Installation and Fault Management o Integrated with HPSM for Customer and Network Faultso Integrated with ARBOR, FINS and NEP for New Installationso Integrated with Omantel GIS to locate Exchanges for WFBB Installation Spearheading in Ducont’s Pre-Sales activities to onboard new customers across globe by preparing proposals, conducting product demos and delivering POCsOne of the Key players contributing in shaping up the product (FSM Grid) to cater the demanding market and customer requirements by converting critical business requirements to product featuresPlayed a major role in creating a compact and user-friendly FSM Grid mobile application by developing wireframes, use cases Played a key role in the Ducont’s initiative to comply FSM Grid with GDPR and POPIA Show less

Chennai

Successfully implemented FielPower for Saudi Telecom to manage o Preventive Maintenance for the Network Operations o Corrective Maintenance for the Network Operationso Inventory and Spare Parts Management o Integrated FieldPower with BMC RemedySuccessfully implemented FieldPower for Singapore Telecom to manageo New Installations for Borad band services and delivery teamo Customer Fault Managemento Integrated with SPEAR and FMSOnsite Project Manager… Show more Successfully implemented FielPower for Saudi Telecom to manage o Preventive Maintenance for the Network Operations o Corrective Maintenance for the Network Operationso Inventory and Spare Parts Management o Integrated FieldPower with BMC RemedySuccessfully implemented FieldPower for Singapore Telecom to manageo New Installations for Borad band services and delivery teamo Customer Fault Managemento Integrated with SPEAR and FMSOnsite Project Manager responsible for o Offshore team coordination o Customer management o Requirement Analysiso Design and Implementation o Program Management by interacting with Partner teamsPrepared use case documents and wireframes to demonstrate the ability to deliver customers business requirements and pain pointsDriven the customer team to adopt and follow the best practices in the industry by defining new business processesLed the team of Project Managers and Quality Assurance experts to define the Technical Processes for the organization as part of Zylog’s CMMI Level 3 certification initiative Successfully Led a team of 10 developers and delivered PDF Rendering solutions for DCI for 2 yearsManaged a team of 5 developers and 2 testers to develop and deliver custom solutions using .net and SQL Server for the small customers from US Show less

Chennai, India

• Led the offshore development activities consists of 15 developers • Delivered web solutions for customers using technologies Ruby on Rails, .NET C# & SQL Server

Mumbai, Chennai

• Led the team of 3-5 developers and successfully implemented web-based solutions using ASP and SQL Server for ICICI Bank • Designed and Built BPM solutions using STAFFWARE for ICICI Bank Retail Banking requirements • Built SQL Stored Procedures and Broker Services for STAFFWARE automatic case creation • Conceptualized, Designed and Delivered integration solutions with SWIFT messaging system

Mumbai, India

Trichy

Our own Training Center

Master'S Degree, Computer Science

Activities and Societies: FINE Arts

Bachelor'S Degree, Computer Science

Activities and Societies: NSS, AICUF, FINE Arts

Hsc