As a Technical Account Manager at FSM Global, I manage the FSM Grid cloud customer accounts, which include pre-sales support, business requirement analysis, solution design, customization, integration, on-boarding, training, and support. I have over 20 years of experience in managing small and medium sized IT projects in Microsoft based technologies, product implementation, business analysis, customer management, and regional program management. My mission is to deliver solutions that meet the customer's needs and expectations, drive revenue and growth, and build strong business alliances and customer relations. I have successfully implemented FSM Grid for major enterprise customers, such as Oman Telecom and Zain Kuwait, and supported the product team to develop an integration layer with open APIs. I am also a key player in shaping up the product to cater to the demanding market and customer requirements. I am passionate about technology and innovation, and I constantly seek new opportunities to learn and improve.