Strategic Consulting: Designed, planned and delivered the next strategic growth plan for the medical claim processing service provider, comprehending multiple growth strategies: new product development, innovation, market expansion and new business model creation. Hands on experience: Formulated market penetration approach for Synapse, conducted a thorough analysis on healthcare market & industry analysis, gathered customer insight for critical decision analysis, and devised acquisition strategy by analyzing competitors best fit.Tools used: Multi-Criteria Decision analysis, Design thinking, and strategic business frameworks

My role, in the IT service and consulting department, was primarily focused on managing and delivering IT solution for large scale Integration and application projects for one of the UK largest retail vendor M&S. Major domains involved were middle ware, integration, data migration, data warehousing, SAP, and e-Commerce.- Extensive hands-on experience in end-to-end IT project management activities encompassing project proposal/initiation, effort and cost estimation, resource management, project planning, tracking, execution, implementation and reporting- Provided technical, business solution and strategic direction to the team in various phases of the project life cycle, involving multiple concurrent projects (8 projects worth £2mn in total)- Engaged with senior management, vendors and clients in a new TCS development initiative, representing Integration testing service for middle-ware migration project. Successfully delivered on time and within budget, a project worth £ 1Mn, in retail landscape focused on integrating different technological platforms to improve the customer experience catering to the changing business environment- Proficient in managing a team of more than 15 members at onshore and offshore, involving leads, analysts, developers and testers- Identified and managed conflicts and risks between internal and external teams in a complex IT retail landscape- Worked with clients and business partners in understanding the requirements and transforming functional requirements into business profitable solutions- Ensured that all project members adhere to project and time management methodologies for successful project delivery- Recruited and trained team members (Analysts & leads) for more than 2 years for a number of projects

Upon transition from IT development services to software quality assurance group as Lead / Analyst, my role in the Integration services was to conduct feasibility study, write specification and manage team in daily execution of project deliverable. Played a dual role as a Project and Test Lead. My key role was to liaise with vendors, management, development and testing teams. - Led a team (8 members) with analysts, developers and testers (including performance testers)- Managed, executed and delivered end-to-end solution including development, system integration and performance testing, adapting to both different project life cycles: Waterfall and Agile methodology- Conducted and organized technical and functional training session for Assurance testing service, in order to develop cross-functional SMEs- Spearheaded the testing operations and process control task force to reduce the production defects in IT solution provided by TCS. Results of this program gained customer confidence and extended the contractual agreement between TCS & Marks and Spencer- Assisted TCS process improvement team in testing metrics and data for internal and external audits

Worked as Software Developer (Module owner) in Peoplesoft domain, an ERP solution for Human Resource Management System for largest bank in India, Reserve Bank of India- Engaged with business analysts and end-users to understand the business requirement, function and processes of Human resource management system in order to prepare use cases and requirements documents- Created technical and functional specification documents for HRMS modules such as Vigilance and Recruitment- Engaged with testing and support teams to analyze issues, fix bugs and implement the designed solution