Arun Panta Email & Phone Number

Padstow Heights, New South Wales, Australia

My primary role as a customer solutions consultant is to provide expertise to assist customers in identifying and clarifying their glass needs and converting these opportunities into O’Brien sales. I am also responsible for dealing with insurance accounts, correctly identifying them, meeting compliance and lodging claims on behalf of majority of insurance providers

Sydney, New South Wales, Australia

In Bridge Recruitments, my primary role was a Human resources Manager where I led and directed the Human department's routine functions, including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.I was also responsible for business development where I actively engaged in prospecting, building and maintaining client portfolios and stakeholder relationships.

Sydney, Australia

In Dan Murphys, the key focus of my role is to provide exceptional customer service to customers through face to face interaction, suggest products and services as per their requirements, assist customers in finalizing their payments and assist them to the checkout at POS.My additional roles and responsibilities are:+ Working collaboratively with other team members to maintain store aesthetics.+ Arrange the stock according to the correct floor plan.+ Perform administrative duties like stock counting, label printing, receiving deliveries and data entry.+ Communicate with team members and managers on safety, operational and customer service issues.My key area of development while working in Dan Murphy’s on top of polishing my previous skills is to be able to supervise and train new team members following communicated safe work practices and operational procedures and help them achieve sales targets and KPI’s.Throughout my career, I have achieved multiple recognitions as a team member of the month in avenues of customer service, acquisition, retention, team engagement, stock management and compliance.

Sydney, New South Wales, Australia

In Bupa, my role was partly based on-site at the key partner institution and partly in the Sydney head office.The focus of my role was to represent Bupa in a professional and friendly manner. I specialised in assisting students to switch to Bupa OSHC from other OSHC providers and up-sell Bupa's range of insurance covers to increase the sales revenue within our key clients.I also monitored, evaluated and documented the performance and outcomes of on-site activities and weekly tasks and worked in collaboration and autonomously with internal and external stakeholders across multiple sites.Some of my other responsibilities were:+ Promoting features and benefits of Bupa products and generate further revenue opportunities at partner institutions.+ Resolving all customer and client enquiries with urgency. + Organising on-campus events such as orientations, on-site kiosks, health and wellness activities.+ Establishing Bupa as a health and care provider within the partner institutions and broader education sector.My role in Bupa has allowed me to experience Australian corporate culture and environment. I was able to develop a thorough understanding of corporate partnerships, client acquisition, engagement and retention, office administration and transitioning and adapting in crises like CoVID-19.During the pandemic, my role was transitioned to work from home. We as a team transitioned our roles from on-site to online.It was a great opportunity for me to learn extensively about the use of technology to connect with clients and customers, handle inbound calls and texts from customers, provide solutions to their needs and also suggest related products when appropriate.

Sydney, Australia

In Marcs, as a brand advocate and sales consultant, my major responsibility was to anticipate the customers’ needs and assist the customers with general and product-specific queries.In addition, some of the other tasks that I performed were:+ Advising customers about stock availability details.+ Promoting special offers and the overall brand.+ Promoting loyalty programs contributing towards customer retention.+ Maintaining store aesthetics and visual merchandising.+ Managing customer's purchases via POS, recording and updating their details in CRM. While working with Marcs, I had a unique learning experience on top of honing my previous skills: I was able to understand in depth about carrying a brand and being the product of the product. I was also able to learn about working collaboratively with sales reps from other brands and support each other to truly enhance the customers' experiences.

Sydney, Australia

As a service team leader at Manjit's, my responsibility was to lead my customer service team to provide exceptional service to our valued customers. Some of the tasks that I performed were:+ Interacted with multicultural/multilingual customers and provided exceptional customer service.+ Worked extensively in POS, handled cash and helped customers in finalising their payments.+ Effectively handled customer complaints and solved the issue with minimum fuss.+ Performed all-rounder duties including stock taking, inventory replenishment, front and back of the store in an extremely fast-paced environment. + Conducted weekly team meetings to update members on best practices and continuing expectations.+ Supported restaurant manager and performed management duties when needed.+ Oversaw team member work for quality and guideline compliance.+ Developed and executed suggestive sales strategy and executed it while creating a benchmark for the brand.While working in Manjit's, my key areas of development were: +Understanding diverse genres of customers+ Skills in multitasking, time management.+ Ability to collaborate with the team to meet the agenda.+ Work under extreme pressure from multiple channels while effectively managing time.

Sydney, Australia

In Aussie greenmarks as a client acquisition specialist, my role was to educate customers and businesses about the benefits of switching to Aussie Green marks’ eco-friendly products via the NSW government rebate. Most of the client acquisition was conducted by going Door to Door, Business to business and outbound phone call models.I was also responsible for making follow up calls to customers regarding customer queries about the products and services and efficiently recording customers’ data in CRM systems.Some of the other responsibilities included:+ Receiving customers’ orders, internal invoicing and general administrative duties.+ Creating customer relationships to optimize sales. + Roaster Management and area allocation for the team members.+ Collaborating with store manager on hiring and training new team members.+ Liaison between manager, team members on safety, operational and customer service agendas.+ Handling customer complaints with a customer-first attitude.While working with Aussie Greenmarks, I honed the ability to quickly build rapport with the end-users, assess their need and optimize products and services to match their need.I was also able to further stack on my ability to:+ Work independently and without supervision in multiple venues.+ Create and maintain conversations to meet the agenda.+ Work with a diverse team and clients.+ Conduct all activities following communicated safe work practices and operational procedures.+ Achieve and precede sales targets and KPI’s.

Naxal,Bhagawati Bahal

At Sangrahalaya Interior and Media Homes, my role as the head of operations was to formulate business strategy and design products and services focused on customer acquisition, engagement and retention.Additionally, I was also responsible for overseeing the implementation of the formulated policies, manage contracts and relations with customers, vendors, partners and other stakeholders, supervise expenses and budgeting to help the organization optimize costs and benefits andMentor and motivate teams to achieve productivity and engagement.

Nepaltar,Kathmandu,Nepal

Penang, Malaysia

Education

Mpa/Mba, Accounting And Business/Management, Master

Marketing Management

Bachelor'S Degree In Hotel Management, Hospitality Administration/Management

Activities and Societies: Presentation Talentia