Arun Kokkatt Pius Email & Phone Number

Dubai, United Arab Emirates

Providing technical support on digital signage displays and FTTH products.Diagnose and troubleshoot software and hardware issues.Assist customers with the installation and configuration of products.Providing software trainings(Mobile Device Management software, Content Management Software, etc.)Implement fixes and workarounds for software bugs and hardware malfunctions.Conduct training sessions for customers and internal staff on new technologies and products.

Northampton, England, United Kingdom

Product Improvement: Played a pivotal role in the development of the Bank Kit online banking service project.• Implemented predictive analytics models to enhance the online banking service features and usability.• Visualized and communicated insights using excel, ensuring a user-friendly and data-driven online banking experience.Data Analysis: Customer Database Insights• Conducted in-depth analysis of customer databases using Excel, providing actionable insights into customer needs.• Implemented database migration and SQL optimization, enhancing data retrieval times by 40% and improving overall data analysis efficiency.• Created insightful reports using Power BI for improved data visualization and analysis.Strategic Analysis: SWOT Insights for Informed Decision-Making• Provided valuable SWOT analysis insights, guiding both marketing and IT teams in making informed decisions.• Applied Agile methodologies, particularly Scrum, for strategic project management.Service Quality Enhancement: Improving Overall Customer Satisfaction• Successfully improved the quality of service through process optimization and workflow enhancements.• Collaborated with cross-functional teams to gather and document business requirements for a system upgrade, ensuring a seamless and efficient online banking experience.Fraud Prevention innovation: Addressing Scams and Enhancing Security• Identified and addressed scams through cybersecurity risk assessment.• Proposed innovative techniques like 2-step customer document verification during the Software Development Life Cycle (SDLC) to reduce fraudulent activities and enhance overall security.

Thrissur, Kerala, India

Component Testing: Performed rigorous testing of electronic components prior to assembly to ensure product quality and functionality.Quality Assurance of PCB Printing: Conducted thorough quality checks on printed circuit boards (PCBs) to identify any defects or deviations from design specifications.Post-Manufacturing LED Testing: Tested LED lights post-manufacturing to verify performance, brightness levels, and energy efficiency, ensuring they met company standards.Fault Diagnosis: Diagnosed issues and identified faulty circuit components, implementing quick solutions to maintain production timelines.Team Training: Led training sessions to enhance team awareness on quality assurance practices, focusing on standards for finished LED products.Report Preparation: Compiled detailed test reports summarizing findings, performance metrics, and areas for improvement, supporting data-driven decision-making.

Kochi, Kerala, India

Trivandrum, Kerala, India

Msc In Business Analytics, Business Analytics, A

Great exposure having international standards. Also learned lot of managerial and business analytical skills

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering

learned technical view of understanding and solving problems

Isc, Computer Science, B+

The best part of my educational life where I developed more Technical skills and Interpersonal skills