• Partnered closely with the Chair of the Marketing and Retail Department to manage and execute strategic departmental initiatives, driving operational excellence.• Optimized overtime pays processing for faculty and staff, ensuring 100% accuracy and timely approvals while adhering to institutional policies.• Spearheaded the preparation and submission of expense reports via Chrome River, maintaining compliance and streamlining financial workflows for the Business School.• Played a pivotal role in coordinating high-profile departmental events, ensuring seamless logistics, scheduling, and resource allocation.• Collaborated across diverse teams to enhance administrative processes, resulting improvement in workflow efficiency.• Strengthened relationships with internal and external stakeholders, fostering a culture of collaboration and shared success.• Coordinated class scheduling for faculty, ensuring timely and accurate assignments and resource allocation across multiple programs.• Managed textbook procurement and distribution for the department, overseeing inventory, and ensuring timely access to resources for faculty and students.

*Responsible for supporting scheduling and some HR/Finance activities in the Business School.*Supports the coordination and maintenance of scheduling cycles for the Business School - three times annually.*Responsible for Ad hoc room bookings.*Makes recommendations to resolve ongoing space issues as they arise.*Collects, compiles and implements process for invigilation requests for tests, mid- terms and finals from the school faculty.*Submits the completed invigilation time for payments.*Working with the School’s Scheduler and Finance Officer, will support tasks related to teaching contracts for the Sessional, Partial load and Part Time faculty scheduled to teach in the Business programs for the semester.*Prepares salary calculations for new full time, partial load, sessional & part time employees; and increases to the faculty steps, as needed.*Oversees some of the day-to-day operations for the school and acts as a point of contact regarding ongoing core administrative operations.*Applies in-depth knowledge of MS Office Suite (e.g., Excel) to improve processes *Resolves, makes recommendations, and solicits faculty/staff feedback using various techniques to improve processes (i.e., development and implementation of surveys).*Organizes and maintains technology and infrastructure requirements of the school are met in cooperation with the College Information Technology Department.*Develops and implements School-wide procedures to ensure the operations of the school are conducted on a high level of administrative efficiency and in conformity with sound business practices (e.g., Evaluation Kit, and Scholarly Report).*Assists with the beginning and end of Semester activities.

• Scheduling classes for more than 3000 students and 100 plus instructors in every semester.• Assisting instructors with Moodle, resources, course materials, rubrics, and schedules.• Providing administrative support which includes academic integrity, grade recording, courseenrolment, scheduling activities, student complaints, policies and procedures• Purchasing and distribution of textbooks, courseware’s and maintaining library resources.• Hiring and training of volunteer tutors, teaching assistants and student program forum members.• Coordinating student perception of learning and KPI surveys and preparing reports.• Providing academic advising to students on matters such as program planning, schedule conflicts,academic integrity, course retake, student complaints, grade appeal• Assisting in revision of course content improvement, program map, course materials, quizzes,assignments, course outline.• Acting as a point of contact for students, instructors, tutors and providing administrative support• Experienced with MS office, Lantiv Scheduling studio Moodle and other student service portals.

• Provide administrative support to college staff. Duties include; ordering school supplies, books, etc.• Assist with maintaining inventory and tasks as they emerge; maintain library system security.• Provide friendly assistance to students who may need support in making tuition payments, accessing their moodle/mylambton account, picking up guard.me cards, etc.• Plan and coordinate graduation activities.• Set up and maintain relationships with our vendors in which we have corporate accounts.• Work directly with Student Services to organize and update student files.• Various other administrative duties as needed.

**Active intermediary between students and teachers.** Trusted with reporting confidential information such as grades and course portfolios.** Effective time management, prioritizing tasks and meeting deadlines.** Assisting teachers with mentoring students working on Field Study Projects.** Given full authority when invigilating exams.** Marking and grading of quizzes, tests, assignments.** Working in Moodle, MS word, MS Excel, PowerPoint and Publisher

** Managing sales and distribution channels with strong communication and negotiation skills.** Training front end customer service executives.** Effectively addressing customer complaints and giving prompt solutions.** Conducting sales and service camps to drive business through channels.** Tracking channel sales and ensuring maximum productivity by creating healthy competition among team.** Handling multiple teams with strong interpersonal and managerial quality.** Working in MS word, MS Excel, PowerPoint and Publisher.** Promoted as senior executive from executive trainee position within one year.