Portfolio Head | Insurance and Transaction processing, Administration and Facilities, Physical Security, Business Continuity, Risk and Internal Audit, Governance, Travel and Hospitality - Leading multifaceted divisions, showcasing adeptness in managing diverse functions critical to organizational success.- Head of Insurance and Transactional Processing divisions, overseeing key aspects of financial operations and client interactions.- Driving transformation initiatives for a major insurance client, emphasizing innovation and efficiency.- Orchestrating an organization-wide customer experience implementation initiative, enhancing client relationships and service quality.- Designated Single Point of Contact (SPOC) for a major client engagement, ensuring seamless communication and service delivery.

Strategic Management of two businesses consisting of more than 1000 members offering Commercial Print, Desktop Publishing, Contact Centre and Typesetting services for RRD in Chennai, Manila, Colombo and TrivandrumCommercial Print, Image manipulation, Prepress, Typesetting and Contact centre services to customers in US and UK. Previously also managed the Financial Printing, Desktop Publishing, Word Processing businesses for customers in US, Europe and Asia.- I have a vast experience in effectively and productively managing culturally diverse teams based in Sri Lanka and in the Philippines.- Effectively managed strategic external business partner relationships for RRD. - I was the executive sponsor for the organisation's gender diversity initiative from 2012 and 2015. The Diversity initiative of RRD has been recognized by NASSCOM and at the Asia Best Employer Brand Awards in Singapore. - I was instrumental in setting up the 'Rural BPO' initiative for the RRD GO organization.- I currently champion the Toastmasters initiative at RRD.

Strategic and Tactical Management of Trivandrum Site Operations. Operational oversight of a diverse bouquet of businesses covering Insurance, Financial and Commercial Print, XBRL, Presentations, Retirement services, Image services and Utility sectors with over 1,500+ headcount.

Client Management, Customer Delight

Client Solutions Provision

Guest Management, Business Development