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Arun Prasath Mohan Email & Phone Number
Customer Support Manager
at
Enrich Labs
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Support Manager
Location
Thane, Maharashtra, India
Company size
Who is Arun Prasath Mohan? Overview
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Quick answer
Arun Prasath Mohan is listed as Customer Support Manager at Enrich Labs, a with 14 employees, based in Thane, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Arun Prasath Mohan.
Arun Prasath Mohan previously worked as Customer Relations Associate at Ovvio and Customer Service Representative at Sutherland. Arun Prasath Mohan holds Bachelor Of Business Administration - Bba, Business Administration And Management, General, A from Rajiv Gandhi Institute Of Management And Technology.
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Email format at Enrich Labs
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Enrich Labs
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Profile bio
About Arun Prasath Mohan
Customer satisfaction isn’t just a metric to me—it’s my mission. With over five years of experience in customer relations, I’ve honed my ability to transform challenges into opportunities, leading teams that achieve measurable results. My expertise lies in creating innovative service strategies that have consistently improved customer satisfaction, reduced complaints, and enhanced user experiences.Currently serving as Team Lead at Ovvio Products and Solutions Pvt. Ltd., I’ve led a dynamic team to deliver a 20% increase in customer satisfaction. My contributions include designing streamlined service policies, reducing complaints by 15%, and leveraging data insights to boost user experiences by 40%. From implementing new chat processes to managing customer outreach programs, I bring proactive solutions to every challenge.In previous roles at Sutherland Global Services, Accenture, and Reliance Jio, I cultivated strong problem-solving and mentoring skills, always striving for excellence in customer engagement.Driven by continuous learning, I hold certifications as a Customer Service Manager (CSIA, CCSM) and possess advanced expertise in CRM tools, data analysis, and communication strategies. My goal is to further elevate customer service standards in a leadership role where I can make a lasting impact.Let’s connect if you’re seeking a results-driven customer service leader committed to delivering exceptional experiences. Reach out—I’d love to explore how I can contribute to your organization’s success!
Current workplace
Arun Prasath Mohan's current company
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Enrich Labs
5 roles
Arun Prasath Mohan work experience
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Customer Relations Associate
As a Leader, I spearheaded initiatives that improved customer satisfaction by 20% through team management and innovative service policies. Developed and implemented new procedures, reducing customer complaints by 15%. Leveraged data analytics to enhance user experiences by 40%. Successfully launched chat operations, including drafting Standard Operating Procedures (SOPs) to ensure efficiency and quality. Managed customer outreach programs and post-session feedback surveys, utilizing insights to optimize engagement. Collaborated with cross-functional teams to ensure seamless project execution, and provided administrative support for customer service and finance operations.
Customer Service Representative
Working for Netflix-India. Contributed to handling chats and calls for Netflix customers, ensuring timely resolution of escalations. Played a pivotal role in onboarding and mentoring new hires through On-the-Job Training (OJT) sessions. Supported the training team by facilitating hands-on guidance, preparing team members to handle customer interactions effectively.
Mar 2019 - Aug 2020
Customer Service Representative
As the primary Point of Contact (POC) for employee queries, efficiently resolved payroll and requisition issues. Mentored the team in managing escalation calls and supported technical troubleshooting, including password resets for the payroll portal.
Sep 2018 - Mar 2019
Consultant
Managed customer disputes and complaints via chat, consistently meeting service quality benchmarks. Played a key role in setting up team targets and quality parameters in collaboration with leadership. Supported team coaching initiatives to ensure high performance.
Jan 2017 - Sep 2018
3 education records
Arun Prasath Mohan education
Bachelor Of Business Administration - Bba, Business Administration And Management, General, A
Rajiv Gandhi Institute Of Management And Technology
12, Business/Commerce, General
The South Indian Assosciation
Education record
Svb'S Sankara Vidyalaya
FAQ
Frequently asked questions about Arun Prasath Mohan
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What company does Arun Prasath Mohan work for?
Arun Prasath Mohan works for Enrich Labs.
What is Arun Prasath Mohan's role at Enrich Labs?
Arun Prasath Mohan is listed as Customer Support Manager at Enrich Labs.
Where is Arun Prasath Mohan based?
Arun Prasath Mohan is based in Thane, Maharashtra, India while working with Enrich Labs.
What companies has Arun Prasath Mohan worked for?
Arun Prasath Mohan has worked for Enrich Labs, Ovvio, Sutherland, Accenture, and Jio.
How can I contact Arun Prasath Mohan?
You can use AeroLeads to view verified contact signals for Arun Prasath Mohan at Enrich Labs, including work email, phone, and LinkedIn data when available.
What schools did Arun Prasath Mohan attend?
Arun Prasath Mohan holds Bachelor Of Business Administration - Bba, Business Administration And Management, General, A from Rajiv Gandhi Institute Of Management And Technology.
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