• Managing and training the team of all departments on vital operations and procedures.• Prepare and implement SOPs. Make sure that the SOPs are followed.• Taking operational dictions.• Study the market trends and prepare the sales team for managing the inflow of students.• Visit colleges and create a good working relationship with the college management.• Assist colleges on new admission and documentation procedures.

• Managing and training the team of all departments on vital operations and procedures.• Prepare and implement SOPs. Make sure that the SOPs are followed.• Taking operational dictions.• Study the market trends and prepare the sales team for managing the reservations inflow.• Maintain control over the purchases and expenses in the managing company.• Inter departmental communication and co-ordination.• Oversee Company requirements and stocks.• Prepare forecast each month and plan ahead for achieving the targeted goals.• Complaint handling and taking managerial decisions.• Prepare Profit & Loss report for the managing company and prepare annual budget and expense budget.

• Managing and training the team Receptionists, Student councilors, Sales executives.• Overseeing and leading of sales team and its activities on marketing.• Taking operational dictions.• Do career counseling for students.• Maintain relationship with contracted companies of foreign Universities.• Inter departmental communication and co-ordination.• Oversee Company requirements and stocks.

• Managing and training the team of GRE, Supervisors, and Receptionists.• Ensuring the front desk provides a professional and friendly service for customers.• Dealing with customers, including handling complaints when they come to the desk.• Dealing emergency situations.• Scheduling staff timings.• Inter departmental communication and co-ordination.• Monitor C-Form filings and co-ordinate with local police.• Supervises workload during shifts.• Evaluates the job performance of each front office employee.• Monitor all guest’s special requests.• Review Front office log book and Guest feedback forms on a daily basis.• Plan and coordinate the provision of friendly, efficient services to guests.• Schedule daily, weekly and monthly activities for guests.• Co-ordinate with travel agencies on guest satisfaction.• Co-ordinate and supervise all activities for guests.• Complete tasks as directed by Management.

• Managing and training the team of GRE, Supervisors, Receptionists and Trainees.• Ensuring the front desk provides a professional and friendly service for customers.• Dealing emergency situations.• Monitor C-Form filings and co-ordinate with local police.• Scheduling staff timings.• Inter departmental communication and co-ordination.• Supervises workload during shifts.• Evaluates the job performance of each front office employee.• Monitor all V.I.P’s special guests and requests.• Review Front office log book and Guest feedback forms on a daily basis.• Schedule activities for guests.• Co-ordinate and supervise all activities for guests.• Complete tasks as directed by Management.

• Managing and training the team of GRE, receptionists, and Reservation team.• Ensuring the front desk provides a professional and friendly service for customers.• Dealing with customers, including handling complaints when they come to the desk.• Dealing emergency situations.• Scheduling staff timings.• Inter departmental communication and co-ordination.• Supervises workload during shifts.• Evaluates the job performance if each front office employee.• Monitor all V.I.P’s special guests and requests.• Review Front office log book and Guest feedback forms on a daily basis.• Plan and coordinate the provision of friendly, efficient services to guests.• Schedule activities for guests.• Co-ordinate with travel agencies on guest satisfaction.• Co-ordinate and supervise all activities for guests.• Complete tasks as directed by Management.

• Handle Duty Manager shifts• Handling guests directly.• Do check in and check outs.• Room allocation.• Take pre-payments for advance purchase.• Take reservations from agencies and over telephone.• Handling Guest complaints.• Maintain the records.• Manage reception staffs.• Do Night Auditing.

• Welcoming the guests and handling guests directly.• Service of food and beverage orders.• Restaurant table set up.• Room service order taking.• Room service food runner.• Handling billing of food orders.

• Welcoming the guests and handling guests directly.• Taking food and beverage order.• Service of food and beverage items.• Restaurant settings.• Maintaining cutleries and crockery.• Stock maintenance. • Handling billing of food orders.

• Assistance in front office operation.• Taking room reservations.• Assistance in check-in and check-out process.• Handling guests directly.• Assigning rooms for agencies to sell.• Do Pre-auth for the reservations.• Update registers and system according to the reservations received.• Cancellation handling.• Check the vacant ready rooms and release for selling.

• Cleaning and maintaining guest rooms and public areas.• Handling scrubbing machines and vacuum machines.• Daily maintenance of room status reports and other records.• Training of new trainees.• Handling Housekeeping desk.• Stock maintenance.