Arun Sharma Email & Phone Number

New Delhi, DL, IN

Delhi, India

• Analyse chargeback claims and determine validity
• Maintain chargeback documentation and records
• Reconcile chargeback discrepancies approx. 35% of monthly transaction.
• Provide updates to management on chargeback status and resolution
• Monitor and review chargeback activity to identify trends and patterns
• Respond to customer inquiries regarding chargeback issues.

Gurugram, Haryana, India

• Conducted Query Resolution of Fast Tag, managing Franchise Partners and Fleet resolved queries of 500+ Clients
• Built a System to review and update Metadata entered by Franchise Partners and Fleet Owners in LocoNav Application; generated 5% improvement
• Delivered ahead of schedule of Fast Tags to Franchise Partners accomplished 100%
• Approved and Received the service notifications to resolve 25% client issues
• Reduced customer 10 % complaints by monitoring… Show more
• Reduced customer 10 % complaints by monitoring Operational Performance of both Internal and External Service Providers

Karnataka, India

• Promoted as an Assistant Manager (F&B) and was transferred to Hyatt Hampi for managing F&B Department (May’19 – Jul’20)
• Conduct daily training weakly 4 to 5 training for the staff and guide the new members of the department
• Reported Department wise Budget vs Actual Report to Finance and Department Heads
• Managed and Controlled Inventory with 100% accuracy Levels of all food, liquor, beer, wine and mixers
• Conducted periodic reviews with Inter departments to… Show more
• Conducted periodic reviews with Inter departments to understand and evaluate needs and BAU requirements Show less

Pune, Maharashtra, India

• Responsible for resolving Vendor disputes and communicating future requirements in timely manner
• Supported multiple events from Pre-Planning, Budget, Forecasting, Cost Analysis and maintaining 30% food & beverage cost and post Program evaluation
• Supported Procurement Manager with Spend data of different departments to control over Procurement transactions exceeding budget

Jaipur, Rajasthan, India

• To supervise the team of 5 people fair, consistent and responsible way.
• To follow standard recipes and minimize waste to help ensure that the outlet’s beverage cost is in 30% line with budget.
• To be flexible wherever possible in meeting special requests from guests for specific beverage preparation methods and ingredients.
• To be familiar with the ingredients, preparation methods and service of all food items served in the outlet.
• To work in a supportive and… Show more
• To work in a supportive and flexible manner with other employees and other departments, in a spirit of “We work through Teams”.

Bengaluru, Karnataka, India

• Deliver guest order within the promise time to guest.
• Making store requisition for the day’s operation.
• Maintain par stock.
• Handling the shift and ensure no complaint during operation.
• Take guest feedback for food and beverage satisfaction.
• Recognize the regular guest by name and maintain their preference.

Chennai, Tamil Nadu, India

• The ultimate responsibility is ensuring guest satisfaction.
• Check with support departments such as Culinary and Stewarding to review the day’s functions make any changes that may have occurred.
• Deliver daily assignments & responsibilities.
• Always follow steps of service.
• Performance of side work, assignments, set up, break down and the preparation and restocking of equipment and linen.
• Ensure accurate checks record-keeping

Master Of Business Administration - Mba, Sales, Distribution, And Marketing Operations, General, 75%

Activities and Societies: I have participated in football and our team won 2nd prize at zonal

Bachelor'S Degree, Hospitality Administration/Management, 73%

Activities and Societies: participating in Cricket ,Participating and helping for organizing Blood camp got certified we went for the.

Senior Secondary School (Xiith), Commerce, 72%

Activities and Societies: participating with friend in education fair at Pragati Maidan in 2009 we went to CA head office for exposer.