# Agile Scrum: Applied Agile methodologies for efficient testing, actively participating in daily stand-ups and sprint planning to support iterative development and continuous improvement.# Project Deliverables: Independently managed and delivered project modules, showcasing strong ownership and accountability.# Onsite Experience (Melbourne, AUS): Collaborated with clients during onsite visits to gather requirements and deepen business understanding.# Salesforce Testing: Conducted thorough manual testing on Salesforce applications, including functionality, integration, and user acceptance to ensure quality and compliance with requirements.# Data Loader Tool: Used Data Loader for bulk data operations (import, export, update, deletion), validating data accuracy and integrity across Salesforce objects.# SOQL Queries: Developed and executed SOQL queries for data retrieval and validation, supporting testing efforts and ensuring data consistency.# Salesforce Inspector Tool: Utilized Salesforce Inspector to analyze metadata, debug issues, and inspect records, enhancing testing efficiency.# Teradata Testing: Tested Teradata data integration with Salesforce, validating data migration and synchronization processes.# Data Purging Testing: Conducted tests to ensure accurate removal of obsolete data from Salesforce, optimizing system performance.# Test Case Design: Designed and executed detailed test cases based on requirements and user stories to validate functionality and identify defects.# Defect Reporting: Tracked defects using JIRA, providing detailed reproduction steps, screenshots, and severity classifications for prompt resolution.# Collaboration: Coordinated with Salesforce admins, developers, and business analysts to understand requirements and address issues effectively.# Documentation: Created and maintained test documentation, including test plans, cases, and scripts, to improve testing processes and coverage.

# Branch Operations Management: Oversaw daily branch operations, ensuring smooth and efficient execution of all banking activities, resulting in a 20% increase in operational efficiency.# Customer Relationship Management: Developed and maintained strong relationships with clients, addressing their needs and concerns, which led to a 25% increase in customer satisfaction scores.# Technology Utilization: Leveraged banking software and technology to optimize branch operations, including transaction management, customer relationship management (CRM), and reporting tools.# Staff Supervision and Training: Managed a team of 8 employees, including recruitment, training, and performance evaluation, fostering a collaborative environment that improved team productivity by 25%.# Reporting and Analysis: Prepared and analysed branch performance reports, identifying trends and areas for improvement, which informed strategic decisions and operational adjustments.

Banking Operations, Day to day financial and Non Financial Transactions, Cash Management, Customer Service

Payroll, Exit Interviews, PMS and Compensations, Employee Engagement, ESI, PF, Attendance Management