Arun Venu Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, Australia

Bangalore

• Worked on f5 BigIP through Add/Remove server nodes from Load Balancer and Traffic switch from GTM during deployment or major incidents. • Executed Builds, running audit job on servers using BladeLogic. • Made changes on the config files based on the inputs from Deployment team. • Drive/File system space management through manual/automated processes; managing high CPU/Memory issues without impacting production on Linux/Windows machines. • Installed, configured, monitored, upgradation of IIS Web servers (versions 7, 7.5 & 8) • Infrastructure compliance with latest PCI / ISO standards and deviation management. • Managed/Planned GTM’s as per the need of the DC’s load and releases.• Automated weekly maintenance, checks for contents of app/web and/or DM servers from repository.• Set up performance monitors for infrastructure via tools like HP BSM, Nagios, KeyNote, Extrahop• Component deployment/ Release management with BMC’s Bladelogic application

Bangalore

• Actively participated on High Severity calls and drove the issue till resolution by providing technical suggestions, monitoring and involved appropriate parties from external teams. • Coordinated and performed weekly application maintenance. Correlated events through acquired knowledge by handling Server, Database and Network incidents Interviewed customers for feedback and updated technology teams with key development requirements• Worked with vSphere including server restarts, console and monitor performance across ESX Hosts.• Sound knowledge on BSM User/Admin level tasks, Reports, recording VuGen scripts for EUM (BPM), Sitescope for Application/System/DB Monitors• Subject Matter Expertise on OMi and integrate them to Incident Management process• Developed automation scripts for monitors.• Followed process to Add/Remove monitoring when servers/apps get added/decommissioned/migrate. Created custom Sitescope templates, deployed bulk server monitors and scheduled Sitescope management reports for servers/services.• Leading the Application Operations vertical by preparing rosters, making sure the availability of team is 24X7, driving initiatives and engaging with different teams across various BU's• Schedule KT sessions with application owners for onboarding. Share new techniques learnt with rest of the team and provide feedback to overcome time zone barriers for better support, Development Planning and performance management.

Bangalore

• Escalations Management and process design (Management and Technical) • Documentation – creation, review, approval and posting Leveraged Salesforce.com to monitored campaign impact and follow through on lead closures• Troubleshooting Partner Portal issues, Service Portal issues, Siebel OnDemand (SoD) issues, Deal Registration (i.e. Opportunities) issue, Quotes issue, Forecasting issue• Troubleshooting Login and Performance issues of Siebel, Partner eLearning issues in Siebel. • Documentation of new issues and resolution steps, thereby providing application reference for other team members

Master'S Degree, Microelectronics

Be, Electronics

Diploma, Electronics