• Leading the 'Learning Experience' division, scaling various domestic and international programs in upGrad’s product catalog; consistently top-rated performance recognized with the 'Star of upGrad' title• Guiding a team of over 20+ individuals to create the best experience for customers, established relationships with universities, monitored key metrics, and directed strategic initiatives to enhance the customer experience for 10000+ individuals• Proactively identified potential risks across various metrics/functions and developed high-impact strategies based on data insights for top management's review every two weeks• Managing key initiatives like the launch of a SaaS tool, outsourcing, cost optimization, etc.• Overseeing central contracting, invoicing, and sourcing teams• Improved customer ratings from 4.3 to 4.6, reflecting a commitment to enhancing the overall learner experience.Selected Project Experience/Highlights:• Doctor of Business Administration, Golden Gate University, San Francisco: Successfully launched upGrad’s first US university collaboration with Golden Gate University, leading to the commencement of 3 more programs; achieved one of the highest customer completion rates (85%) and customer rating of 4.8/5• Global Doctor of Business Administration, Swiss School of Business and Management, Geneva: Developed a comprehensive plan to increase completion rates for the Swiss School of Business and Management, Geneva, leading to a 34% rise within two months• Degrees vertical, Chandigarh University, Jain University: Created 200+ hours of video content for Chandigarh University and Jain University; successfully launched two additional programs and reduced operational costs by ~38%• Content Contracting, Invoicing & SME Sourcing: Managed central contracting, invoicing, and sourcing team. Identified inefficiencies and reduced a 3-member team to 2 members

• Achieved remarkable results with customer satisfaction metrics, elevating ratings from 3.8 to an impressive 4.5, reflecting a substantial boost in customer contentment.• Worked closely with internal stakeholders to design and implement operational metrics• Led a team of 5+ accountable for managing strategic initiatives across different regions; optimized revenue and drove revenue improvement initiatives; managed P&L and budgets for IndiaSelected Project Experience/Highlights:• Orchestrated a Contactless Checkin system to enhance customer experience during the Covid scenario, which led to a boost in customer satisfaction metrics• 3C: Developed and launched a Supplier Ratings Platform to improve the overall quality of properties, which led to a significant increase in the NPS• Revenue Management: Successfully increased revenue by ~10% for the West Region by driving various initiatives and programs

• Successfully boosted revenue and curtailed losses by approximately 40% through strategic decision-making and negotiations with external parties• Enhanced the zone's revenue by an estimated 18%• Recognized sections contributing to escalating losses and implemented a comprehensive plan to mitigate these losses, thereby enhancing profitability by roughly 20%

• Accountable for working in the market intelligence practice, collaborating with Global member firms' leaders on consulting engagements, strategy, and competitive analysis• As part of the Customized Research team, utilized market intelligence data to create insightful reports and presentations for client pursuits, consulting engagements, and internal strategy sessions. The position requires working closely with Partners and Directors from various Deloitte member firms in a collaborative manner• In charge of conducting market research, industry analysis, and competitive analysis on various current issues, and trends across multiple industry groups• Created strategy analysis presentations, go-to-market strategies, industry analysis, and pieces of eminence primarily to assist Deloitte leaders in their business development activities• Played a key role in developing competitive intelligence products focused on Deloitte competitor’s strategies and analyzing the impact of disruptive technology like Blockchain, AI-enabled Industrial Drones, Digital Reality, Digital Manufacturing, and others

Tasks included developing a unified system for monitoring all sales channels, conducting data analysis to glean insights into the characteristics of various sales channels, and designing an automated process for streamlined reporting from both customer support and travel agent channels

Accountable for presenting the Doktro concept at a medical convention held at Gandhi Bhavan, Bengaluru, developing marketing strategies for the brand, and identifying potential market segments for the product